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Join Wildkind's mission to inspire and entertain as an integral part of our dynamic administrative team.
Overview
Salary
£24000 - £26000
Location
Hybrid: London/Remote
Expires
Expires at anytime
Organisation summary: Wildkind is an innovative events company known for leading the outdoor events space with Camp Wildfire and Camp Kindling. Since 2015, we've strived to bring over a million customers transformative experiences that spark curiosity and create joy. At Wildkind, ambition meets creativity, fostering a culture that values hard work, education, and a positive impact on customers and the environment alike. Discover more about our culture and values.
- Provide comprehensive support to our team and community.
- Act as the first point of interaction for customer support, handling inquiries and issues with positivity.
- Assist the team with diverse administrative tasks and maintain an effective workspace.
- Play a key role in event support, managing the production office during peak seasons.
- Detailed and organized with exceptional multitasking skills.
- Motivated to learn and grow, with a proactive approach to problem-solving.
- Strong communication skills and a passion for delivering outstanding support.
- Ability to maintain a high level of customer satisfaction and provide timely responses.
Application Process Details: We seek long-term team members eager to grow with us. Our thorough interview process includes task completions and team interactions. Positive past employer references are a plus. Apply exclusively via our website form.
A challenging and varied role for an organised, reliable and proactive person looking to take an exciting step in developing their career in events. Reporting to the Administration Manager, the role will provide vital support for our team and our community.
This is a dynamic and constantly evolving role that will suit someone who enjoys varied tasks and is confident multitasking. We are a supportive team and will invest in education and experimentation to push the boundaries of your abilities and our shared achievements.
About Wildkind
Wildkind is primarily an events business with two market leading outdoor events; Camp Wildfire and Camp Kindling. Founded in 2015 and growing rapidly, we aim to take our unique events worldwide to inspire, challenge and entertain over 1 million customers.
Our mission
To spark curiosity, encourage endeavour and create joy.
Our culture
We are ambitious and hard working. We have a supportive, growth focussed working culture and will invest in education and experimentation to push the boundaries of your abilities. We champion diverse skill sets, perspectives and discussion; everyone is encouraged to be themselves and input into the organisation and work at all levels. We care deeply about our work having a positive impact on our customers, colleagues, communities and the environment. We promote creativity and adventure in everything we do. You can read more about our culture and values here.
Key Information
Salary: £24,000 to £26,000 per year depending on experience
Social: Annual retreat and monthly adventures/parties
Health: £500 per year for your physical/mental health
Education: £1000 per year for your learning and development
Annual Leave: 30 days (including public holidays)
Location: Hybrid- min. 4 days per week from our London, Brixton office
Hours: 35hrs per week
Start Date: May/June 2024
Application Deadline: 19th April 2024
Your mission
To provide an exceptional level of support for our team and community.
You will be
Customer Support
- The first point of contact for our community
- To respond to queries, complaints and issues in a timely manner using positive language
- Analyse customer issues and quickly find the most appropriate solution
Team Support
- Supporting a team of 7 others with day to day issues, needs and queries, ensuring they have everything they need to undertake their roles effectively
- Regular and ad hoc administrative tasks as required to ensure team success
- Managing relationships with office suppliers- utilities, cleaners etc.
- Any tasks required in order to maintain a productive workspace
- General office duties
Event Support
- Managing the production office at our events during the summer season. Required to live on the event site in staff accommodation for 3 weekends in August-September.
- Ad hoc support for the on-site team as required
Your objectives
Respond to customer queries across email, social channels, live chat and phone.
- Maintain Customer Satisfaction (CSAT) score of >4.7/5
- Ensure all customers receive a first response to all queries within 1 business day.
Team support- providing various ad-hoc tasks as required, to ensure the team’s success and creating and maintaining a productive workspace.
You are
- Meticulous, well organised and an excellent multi-tasker
- Ambitious and eager to learn, progress and develop new skills
- Calm under pressure with a proactive and can-do attitude towards problem-solving
- An excellent written and verbal communicator
- An enthusiastic and passionate character
Requirements
- Full UK driving licence
Application Process
We are looking for team members who are interested in a long term career with Wildkind, and want to learn and grow with us. If you think you could achieve the goals set out in this role and would enjoy the work we do, we encourage you to apply regardless of your background. We have an extensive interview process which includes completing tasks and getting to know your potential colleagues, that will allow you to experience our culture first hand. We will request positive references from your past employers to support anything you tell us about your experience.
Application Form
We only accept applications via the form on our website (click Apply) please do not send applications by post or email as they will not be considered.
