Certification Administrator

About our Organisation The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.

The Role As an administrator you will be responsible for carrying out a wide range of administrative tasks and supporting the Processor and Producer Certification teams, ensuring that excellent customer service is delivered, and tasks are completed promptly and to a high standard of accuracy. You will confidently receive and resolve enquiries by telephone and email and effectively communicate with the Certification teams providing support across a range of daily tasks associated with licenses.

Job Requirements You will be able to prioritise, work under pressure and meet targets. You will be able to work on own initiative and as part of a team. You will be confident communicating with new customers and able to empathise with customers, and have empathy with aims and objectives of Soil Association. You will have excellent IT literacy and organisational skills, great problem solving skills and excellent verbal and written communication skills.

Benefits We offer a range of financial and lifestyle benefits to all our employees, including: 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time), pension scheme with ethical investment options and employer contribution increasing with length of service, free membership of the Soil Association and discounts on organic produce, volunteer days to give back to the local community or support green initiatives, family friendly policies and flexible working, cycle to work scheme.