Senior Account Manager: Team Lead

MyTutor is the UK’s leading online platform for one-to-one learning, and we’re building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can’t. 

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of over 10,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We’re proud of the fact that over 1,300 schools have chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5 (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

The role is reporting to the Head of Account Management as part of the Retention team, you’ll be responsible for retaining and growing our existing relationships with your portfolio of schools as we continue to grow as market leaders in the UK, and expand beyond into new regions and markets. 

You’ll have management responsibilities over a small team and carry an individual quota as well as ensuring you nurture, coach and champion your team to hit theirs.

Whilst beneficial, no previous experience working in education is necessary: just a passion for what our product does and a love of developing customer relationships.

What’s in it for you?

1. Work alongside a team of owners: people who have initiative and take action.
2. Opportunity to work with huge budgets and expand your experience.
3. Opportunity to work for a brand with real social purpose and quality of product: over 1,300 schools have trusted MyTutor as their education platform. 
4. Be part of a strong and eclectic Learning & Development programme to see you grow your skills.

The Day to Day

• Manage and coach a team of four Account Managers to achieve and exceed their targets.
• Own and lead the retention of c.50 existing school partnerships.
• Identify and create opportunities for growth with our schools, via cross-sell and upsell.
• Manage your own time to hit key KPIs to ensure you hit and exceed personal revenue targets.
• Diversify relationships in schools to help embed MyTutor and open new opportunities.
• Work closely with Marketing to nurture school and academy trust decision-makers to keep them engaged throughout the academic year.
• Champion the voice of the customer by sharing customer feedback and insights across the company. 
• Proactively develop school champions and leverage positive relationships to drive referrals.
• Take ownership of building your product and sector knowledge to act as a trusted adviser to schools. 
• Help create effective processes and strategies for school partnership retention while supporting the wider team to achieve their retention goals.
• Partner with the Sales & CX teams to provide a seamless experience from new customers to loyal partners.

Requirements

Who will you be?

• It is essential that you have experience of managing a team of Account Managers with a focus on member retention and upsell responsibilities.
• You are able to work from our London office at least 1-2 days per week.
• Proven years of experience in an Account Executive/Senior Account Manager role.
• You are someone who knows how to protect revenue and leverage growth with accounts.
• Proven track record of hitting sales targets, both for retention and growth.
• Experienced in developing transactional relationships into long-term partnerships.
• Excellent time management and organisational skills.
• Ability to handle large volumes of accounts with regular contact and understand how to prioritise.
• Skilled objection handling with a challenger mentality.
• Excellent communication skills, both verbal and written.
• Confidence in speaking with senior decision makers.
• Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
• Experience and understanding of Salesforce is preferred but not essential.

Benefits

Perks & Benefits

• Basic salary up to £50,000 p.a. with OTE of up to £20,000 p.a. on top of this
• Hybrid working, with 1-2 days a week spent from our London office (Brick Lane)
• 25 days holiday, plus 1 ‘time for me’ day and flexible bank holidays
• Flexible working arrangements possible, around MyTutor’s core hours
• Workplace pension & salary exchange scheme
• Health & Wellbeing benefit options, plus cycle, tech and gym schemes
• Enhanced parent policies and workplace nursery scheme
• A personal L&D budget of up to £350, pro-rated for part-time employees
• Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks
• Regular team events & socials
  

Interview process
1. A screening call with our Talent Acquisition Lead.
2. A competency & skills based interview with the Hiring Managers.
3. A task or presentation related to the role, we will give you ample time to complete this.
4. A culture & values add virtual-coffee with a member of MyTutor.