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Join Marshmallow to lead and innovate in Credit Hire, empowering a team dedicated to providing fair insurance using cutting-edge technology
Overview
Salary No salary declared 😔
Location London, UK - Hybrid
Nomad Friendly? 
98% Remote- UK
Expires Expires at anytime
Marshmallow is an innovative insurance company on a mission to offer fair pricing to those relocating to the UK, leveraging technology to reach underserved customers. Known for its vibrant culture, Marshmallow emphasizes continuous progress, creativity, and relentless experimentation to meet customer needs.
Role Summary:
- Manage the daily operations of a dynamic Credit Hire team.
- Enhance the case handling function and champion an exceptional customer journey.
- Support, monitor, and review motor claims, ensuring quality and efficiency.
- Conduct thorough quality assurance audits and identify areas of improvement.
Role Requirements:
- Proven experience leading a high-performing Credit Hire team.
- Deep understanding of motor claims, Credit Hire processes, and Litigation/CPR.
- A numerical mindset with strong market knowledge.
- Confidence in presenting insights and strategies to stakeholders.
Marshmallow offers a comprehensive benefits package that supports work-life balance and personal growth, including hybrid working, generous holidays, health care, and professional development resources.
All new hires undergo background checks to comply with FCA regulations, including a DBS check and verification of no active criminal proceedings.
Marshmallow is a company that was founded with the mission to provide fair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are proud of the culture we’ve created, where we push for progress every day, take risks, think creatively and experiment relentlessly to meet our customer’s needs.
The role of the Credit Hire Team Lead involves managing the day-to-day operations of a growing team of executives, developing our case handling function and focusing on owning our customer journey. You will be responsible for supporting, monitoring and reviewing motor claims processed in house or by our third-party providers. You will also be conducting quality assurance audits and highlighting missed opportunities, leakage and areas for improvement.
Job requirements include previous experience of managing a high performing Credit Hire team, thorough technical knowledge of motor claims Credit Hire processes and Litigation/CPR processes, and a numerical mindset. You should also have market knowledge and confidence in presenting findings and proposals to key stakeholders.
Benefits include hybrid working, a flexible benefits budget, personal budgets for books and training courses, mental wellbeing support, equity, private health care, a medical cash plan, and a tech scheme. We also offer 33 days holiday (including bank holidays), a pension, a cycle to work scheme, and monthly team socials.
Please note that to meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. This includes carrying out a DBS check and making sure you don't have any live criminal proceedings.
