Return to jobs 
Join an innovative company revolutionizing insurance for global citizens as a Claims Customer Service Agent
Overview
Salary No salary declared 😔
Location Budapest, Hungary
Nomad Friendly? 
100% Remote- Worldwide
Expires Expires at anytime
At Marshmallow, we're on a mission to make insurance fairer for those who've moved to the UK. By focusing on the underrepresented, we're not just an insurance company—we're advocates for change. A career with us means joining an environment that celebrates stepping outside the norm and solving real-world problems for those who need it most.
- Interact with customers via live chat and email to resolve motor claim queries.
- Liaise with policyholders and external partners to ensure smooth customer experiences.
- Update all parties consistently throughout the claims process using various communication channels.
- No insurance experience necessary.
- Prior customer-facing role experience preferred, especially in online support.
- Strong written and verbal communication skills.
- Ambition to develop expertise in claims handling and to support others in their professional growth.
- Initial call with Talent Acquisition.
- Completion of a short task.
- Technical & culture interview with our Operations Team.
- Background checks to comply with regulatory obligations.
About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
The Role As a Claims Customer Service Agent, you will be interacting with existing customers who have made a motor claim, solving their queries via live chat and email to provide an all-round great customer experience. You will be liaising with our policyholders and external partners to ensure a seamless customer experience; using various communication channels to keep all parties updated throughout the process.
Job Requirements No insurance experience is required. Previous experience in customer-facing roles is desirable. If you have experience in an online customer support role this is a big plus. You should have excellent written and verbal communication skills and a desire to grow your own claims-handling ability whilst helping others to improve their own skills and decision-making.
Benefits We offer Flexi-office working, mental wellbeing support, competitive bonus scheme, SZÉP card, Sabbatical Leave, Work From Anywhere, Medicover Blue package, All You Can Move membership OR Monthly BKK pass, plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!
Application Details Our Process involves an initial call with one of our Talent Acquisition team, a short task and a technical & culture interview with two People from our Operations Team. Background checks will be carried out to meet our regulatory obligations as an FCA-authorised financial services company.
