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Technical Claims Handler - Personal Injury



Posted over 30 days ago...

Join Marshmallow's innovative team to redefine insurance for those stepping outside the norm


icon Salary

No salary declared 😔

icon Location

London, UK - Hybrid

icon Nomad Friendly?

98% Remote- UK

icon Expires

Expires at anytime

Marshmallow is a progressive insurance company challenging the status quo by offering fair and accessible insurance to those who have moved to the UK. With a focus on serving the underrepresented, Marshmallow is on a mission to back the bold and the brave, making it an exciting place for those passionate about meaningful change.

  • Investigate and make liability decisions on Personal Injury claims
  • Efficiently process payments and manage claim progression
  • Handle claims related to Personal Injury via OIC, MOJ, and PAP, including associated Litigation
  • 2-3 years' experience in third-party motor claims
  • Proficiency in handling liability and quantum disputes
  • Ability to learn quickly and make informed decisions
  • Initial call with Talent Acquisition
  • Interview with Claims team members

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role We are seeking an exceptional candidate to join us as a Personal Injury Claims Handler and contribute to the expansion of our in-house capabilities in claims processing. Your responsibilities will include making liability decisions, processing payments, and managing the progression of each claim. Your expertise will be crucial in handling claims related to Personal Injury (via OIC, MOJ, and PAP) and associated Litigation.

Job Requirements We're looking for someone with 2-3 years of relevant experience in the third party motor claims space. Experience dealing with liability and quantum disputes across the OIC, MOJ and PAP is required. You should be a quick learner, able to make decisions quickly and know when to refer for a second opinion.

Benefits We offer a hybrid working model, with 1 day per fortnight in our London office. We also offer a competitive bonus scheme, flexible benefits budget, mental wellbeing support, learning and development opportunities, private health care, medical cash plan, tech scheme, and 33 days holiday (including bank holidays).

Application Details Our process includes an initial call with a member of our Talent Acquisition team, followed by an interview with two members of the Claims team. Please note, due to the nature of this role, some ‘out of hours’ work may be required. We also need to do some background checks on all new hires to meet our regulatory obligations as an FCA-authorised financial services company.


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