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Technical Support Engineer

Braze

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Posted over 30 days ago...

Join Braze: A Market Leader in Customer Engagement Seeking a Skilled Technical Support Engineer

Overview

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No salary declared 😔

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London

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In-person- London United Kingdom

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Expires at anytime

Organisation Summary

Braze is an innovative customer engagement platform that enables marketers to create meaningful connections with their customers. Recognized as a Great Place to Work® in multiple regions, Braze is at the forefront of providing an inclusive, supportive, and flexible work environment. With a presence in major cities across the globe and a commitment to diversity and opportunity, Braze offers a vibrant and dynamic culture for its employees.

Role Summary

  • Investigate and resolve complex customer issues, liaising with various teams within Braze.
  • Create documentation, streamline processes, and build tools and product features to enhance customer experience and product quality.
  • Act with autonomy and accountability while embracing new perspectives and team collaboration.

Role Requirements

  • BS in Computer Science or equivalent experience, such as a bootcamp or professional experience.
  • 2-3 years of experience in web/mobile application development.
  • Proficiency in Ruby on Rails, JavaScript, Swift/Objective-C, or Java.
  • Experience in a customer-facing role with excellent communication skills.
  • Willingness to participate in an after-hours on-call rotation.
  • Ability to simplify complex ideas for easy understanding.
  • Familiarity with React, MongoDB, and distributed systems is a plus.

What We Offer

  • Competitive compensation, potentially including equity.
  • Retirement and Employee Stock Purchase Plans.
  • Flexible paid time off and comprehensive health benefits.
  • Support for family services, professional development, and community engagement.
  • Empowering Employee Resource Groups and a collaborative company culture.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

The Braze platform is a sophisticated and powerful marketing tool. As a Technical Support Engineer you will be challenged with investigating and resolving complex customer issues escalated by Braze’s Technical Support, Customer Success, and Onboarding teams.

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and product features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

WHO YOU ARE

People say you’re a great communicator and top-tier problem solver! You look for every opportunity to make things better and you’re all about the team. You get a thrill from helping customers and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.

  • BS in Computer Science (or comparable bootcamp or professional experience)
  • 2-3 years of web and/or mobile application development experience
  • Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java
  • Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)
  • Excellent communication skills
  • Ability to be part of an “on call” after-hours rotation team
  • Talent for synthesizing complex ideas and communicating them in a way others can easily understand
  • Bonus:
    • Experience in React, MongoDB, and/or distributed systems

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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