Workspace Membership Manager

About the Roundhouse

The Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities - day in, night out. We’re on a mission to raise the creative potential of the UK, so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history.

We’ve recently opened our new building for young creatives, Roundhouse Works, and are now working with more young people each year than ever before. Not only that, but we are building a reputation for developing a pipeline of bright diverse young talent moving into the Creative Industries.

We are currently seeking a Workspace Membership Manager to join our team on a permanent, full-time basis, predominantly working 9 - 5pm Monday to Friday with some occasional evenings and weekend work.

The Benefits

- Salary of £38,480 per annum

- 25 days’ holiday per year plus bank holidays pro rata

- Pension scheme

- Cycle to Work and Tech Scheme

- Season ticket loan

- Employee assistance programme

- Health Cash Plan

- Group Life Assurance

- National Arts Pass

- Staff discount at our bar and café

- Complimentary staff tickets

This is an exceptional opportunity for an individual with experience of managing a co-working space and CRM systems and in possession of a great leadership style to join our impactful organisation.

Joining our diverse not-for-profit organisation, you will discover that we are multifaceted and involved in a wide number of activities to advance creativity and support young people.

You will play a vital role in empowering young people to exercise their creative muscles and fulfil their potential in a space that welcomes, protects and encourages them to express themselves.

In turn, we’ll support you to thrive in one of the most iconic creative hubs in the UK, utilising and developing your expertise to ensure we continue to succeed and deliver on our mission.

The Role

As the Workspace Membership Manager, you will oversee the thriving community of creative members at Roundhouse Works – our new workspace and development programme, aimed at creatives aged between 18-30.

Overseeing the operations and running of the workspace, you will lead a team of co-ordinators to manage the member experience, ensuring a safe, inclusive and welcoming environment.

You will collaborate with the freelance and entrepreneurship team, monitoring the design, delivery and evaluation of a coherent and dynamic programme for the members.

Additionally, you will:

- Ensure health and safety compliance

- Welcome and retain new members

- Line-manage the workspace co-ordinators

- Provide budget forecasts and reports

- Assist in developing the growth and development strategy for the workspace

About You

To be considered as a Workspace Membership Manager, you will need:

- Experience of managing the operations of a coworking space

- Experience of managing CRM systems

- Demonstrable people management skills, with the ability to lead teams and manage a variety of stakeholder relationships

- Strong project management and administrative skills

The closing date for this role is 21st April 2024.

Other organisations may call this role Coworking Manager, Operations Manager, Service Manager, Studio Manager, Centre Manager, Business Centre Manager, or Member Experience Manager.

Webrecruit and The Roundhouse Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for an engaging and rewarding role as a Workspace Membership Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.