Regional Account Manager - Field Based - Northern Ireland

At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology

Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence.

We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose.

As Regional Account Manager covering Northern Ireland, you'll play a key role in driving the growth of Florence in the region. You'll be responsible for building relationships with social care providers, such as care homes, supported living services, and mental health organisations. Your goal will be to understand their staffing challenges and introduce them to Florence's technology, which can help them solve those challenges.

We're looking for someone who is not only exceptional at sales and account management but also friendly and empathetic, and is passionate about using technology to make life easier, ensuring that our customers feel supported and understood throughout the entire process.

Requirements

• Proven experience of winning new business, maintaining and managing new and existing client accounts

• Strong understanding of the social care industry
• Excellent relationship building skills
• Passionate about using technology as a tool
• Excellent communication and interpersonal skills, with a friendly and empathetic approach
• Track record of meeting or exceeding sales targets
• Experience with software platforms including customer relationship management (CRM) software
• Self-motivated and driven to succeed
• Ability to build and maintain relationships with customers and colleagues
• Willingness to travel within the region and travel to London for team days

Responsibilities:

• Identify and reach out to potential customers through proactive sales efforts
• Pitch Florence's technology solutions to social care providers
• Understand customer needs and tailor solutions to address their challenges
• Building strong relationships with Care Home Managers, Owners, HR, Finance and Operations professionals.
• Managing the whole Florence experience from delivering training on the platform, seeing a client through to success phase and focusing on retention
• Provide training and support to new customers to ensure successful onboarding on the Florence platform
• Meet sales targets and generate revenue for Florence
• Collaborate with cross-functional teams within Florence to deliver exceptional customer service
• Stay up-to-date with industry trends and developments to identify new business opportunities

Benefits

• Competitive salary
• 25 days annual leave with option to purchase additional days
• Private healthcare insurance
• Enhanced maternity and paternity leave
• Cycle to Work Scheme
• Railcard scheme for under 30's
• Flexible personal benefits
• Wellness support
• Innovative, fun, friendly work environment

EQUAL OPPORTUNITIES

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.