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Chargeback Associate


Posted over 30 days ago...


Join the forefront of fintech innovation as a Dispute Resolution Associate at


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No salary declared 😔

icon Location

Ebene, Mauritius

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Expires at anytime

Organisation Summary: is a leading player in the fintech sector, revolutionizing the digital economy with its advanced, cloud-based payment platform. Joining means becoming part of a diverse team that fuels some of the world's top brands, including Wise and Sony Electronics, by delivering seamless payment experiences to their customers.

Role Summary:Handle disputes and complaints for the Acquiring Platform.Manage the entire Dispute Resolution process, from tracking to resolving issues.Liaise with multiple teams and parties to escalate and document cases efficiently.

Role Requirements:1 – 2 years’ experience in Dispute or Customer Support within financial services.Customer-centric approach with a knack for providing tailored solutions.Exceptional communication skills and relationship-building abilities.Technical, analytical, and problem-solving expertise.Capability to prioritize and multitask effectively.Bachelor’s degree or equivalent educational background.Fluency in English, both written and spoken.

We value teamwork, diversity, and inclusion, offering a community where you can thrive and a platform to unleash your potential. By joining us, you become part of a supportive culture that embraces the diversity of our clients and staff.

Company Description is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.

The Role is actively seeking a highly motivated Dispute Resolution Associate, responsible for handling disputes and complaints related to our Acquiring Platform and providing them with a comprehensive resolution management. You will coordinate the Dispute Resolution process from tracking and reviewing complaints and critical situations with merchants, liaising and escalating with the several parties and teams involved, to resolving and documenting the cases.

Job Requirements 1 – 2 years’ experience in a Dispute or Customer Support role in the financial services industry. Customer-oriented with the ability to understand issues faced by third parties and merchants, handle escalations where necessary and provide tailored solutions. Excellent communication skills with the ability to build and maintain strong relationships. Proven technical, analytical and problem solving skills. High degree of flexibility with the ability to prioritise and multitask. Bachelor’s degree holder or equivalent. Fluency in written and spoken English.

Benefits We work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work.

Application Details If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values. We believe in equal opportunities. We’d love to hear how you think you could make a difference here with us.


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