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Join the FinTech Revolution as Chief of Staff at Monzo and shape the future of digital banking
Overview
Salary No salary declared 😔
Location London
Nomad Friendly? 
Expires Expires at anytime
Monzo is a leading digital bank on a mission to disrupt the traditional banking industry. With innovative features like early salary access, social media financial education, and award-winning customer service, Monzo is dedicated to solving problems and transforming lives, not just selling products. It's an exciting time to join our Product Team as we aim to impact billions globally, already achieving a 15-20% digital banking adoption rate. We're looking for a Chief of Staff to the Chief Product Officer to help set our vision and drive Monzo's product strategy.
- Collaborate with engineering, design, research, data, and business teams to define Monzo's product vision and strategy.
- Support the Chief Product Officer with strategic projects, ad-hoc initiatives, and performance management.
- Drive key product discipline initiatives and engage with stakeholders across the company.
- Prepare and manage communications for meetings with regulators, investors, journalists, and more.
- Extensive experience in outcomes-driven environments.
- Strong project management skills and ability to prioritize strategically and tactically.
- High proficiency in analytics and quantitative decision-making.
- Excellent collaboration, communication, and stakeholder management skills.
- Background in product management, tech sector, or regulated industries, ideally financial services.
The interview process includes a recruiter call, an initial chat, an experience loop with a focus on data thinking and problem-solving, and a final round with our Chief Product Officer. Expect a thorough, approximately 4-6 weeks process, with flexibility around your availability.
Monzo offers a collaborative workplace in London with a hybrid working model, a learning budget, flexible hours, and a strong commitment to diversity and inclusion.
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it's like working at Monzo ✨
The challenge of making money work for everyone is huge and complex. Imagine building FAANG level tech but in a regulated market - the possibilities are huge, but with exciting challenges paired alongside.
The potential impact of Monzo is enormous and we’re only 1% done. Digital banking has 15-20% adoption globally. We have the opportunity to impact millions, if not, billions of people’s lives.
We’re still a scaling team with tons to accomplish across our business lines and big questions we’re answering. So the scope of your role as a Chief of Staff to the Chief Product Officer is massive and filled with opportunity!
This Chief-of-Staff role reports directly to our Chief Product Officer, so you’ll be working closely with him on a daily basis and drive his agenda! You’ll be supporting him and the product leadership team in setting the product vision and strategy for Monzo. We’re looking for someone who’ll seed new initiatives and create effective processes, thus making our Product team THE place to be in the UK tech sector.
What you’ll be working on:
- Help formulate strategic projects for the Chief Product Officer, such as managing the product roadmap, goals setting, strategy setting
- Undertake ad-hoc projects for the Chief Product Officer and product leadership team (eg initiatives to increase shipping velocity) and leading key strategic product discipline initiatives
- Stay close to data on our performance, understanding the underlying drivers, creating a regular cadence for reporting
- Help coordinate the weekly business review document and session
- Collaborate with people across the company to drive impact and help unblock complex challenges, such as cross-collective product prioritisation, dependencies, and headcount
- Support better business decisions by managing competing priorities, allocating critical tasks and solving for multiple stakeholders
- Conceive, execute, and support on product team engagement, performance management & discipline progression initiatives in collaboration with the product team
- Ensure that the Chief Product Officer is well prepared for meetings and interactions with regulators, investors, journalists, board members, and employee forums
- Prepare and disseminate major communications
- You may at times represent the Chief Product Officer to the organisation and in key forums.
- You have extensive experience of driving outcomes in environments where influence and consensus building are critical
- You’re a strong project manager - organised, detail oriented and thorough and experience and effective at prioritisation at a tactical and strategic level
- You’re great at prioritising. You zero in on the highest leverage things and hold your stakeholders accountable for doing the same.
- You’re highly analytical and quantitative - you’re comfortable with spreadsheets, looker, and other analytics tools and can use data to make decisions wherever possible
- You’re great at collaboration and stakeholder management. You can effectively work with people to get stuff done and are able to thoughtfully and constructively challenge the people you work with. You can be a bridge between product managers, engineers, designers, data scientists, senior leadership, etc. and drive collaboration and alignment across multiple teams.
- You’re experienced in product management, in the tech sector or in working in a regulated environment (ideally financial services)
- You’re a problem solver who can take initiative to drive high impact and improve the way things are done
- You’re a curious, skilled multi-tasker who enjoys context switching and can balance depth and breadth
- You’re an excellent communicator and able to frame messages well for different audiences
- You are excited by the ambition of what we’re doing at Monzo and the challenges a growing product organisation brings.
Our interview process involves 4 main stages:
- Recruiter Call (30 mins) - Once you apply, if your application is aligned, one of our Hiring team will reach out to you for an introductory conversation.
- Initial Chat (30 mins)
- Experience loop (~2 hours) - This stage consists of 2 separate interviews that usually happen across 1-3 days. This will be made up of a Data Thinking and Problem Solving. If you get through to this stage, your Recruiter will have a 15-minute chat with you beforehand to help you get ready and prepare for this stage.
- Final round (~1.5 hours) - This stage consists of a collaboration and leadership interview and anin-person conversation with our Chief Product Officer to determine final fit for both you and him
📍This role is based in our London office and will require you to be in the office 2-3 days a week
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚 Learning budget of £1,000 a year for books, training courses and conferences
➕ And much more, see our full list of benefits here
#LI-KG1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
