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Senior Retail Crew



Posted over 30 days ago...

Join a pioneering, B Corp certified brand at our vibrant Falmouth store and fuel your passion for the ocean with Finisterre


icon Salary

No salary declared 😔

icon Location

Falmouth United Kingdom

icon Expires

Expires at anytime

Organisation summary

Born from the spirit of British surfing, Finisterre designs sustainable apparel for sea lovers. As a B Corp certified leader, we're expanding our retail presence to connect with our community and champion our eco-conscious values. Join our team at the scenic cliff top HQ in Cornwall or one of our UK stores, and thrive in a culture that values bravery, honesty, and drive.

Role Summary

  • Enhance customer experience by actively seeking solutions and building meaningful relationships.
  • Drive sales by exceeding expectations with in-depth brand and product knowledge.
  • Champion the store as a community hub.
  • Support commercial success by meeting sales targets and KPIs.
  • Manage store operations, including openings, closings, and visual merchandising.
  • Maintain high standards of security, safety, and store presentation.
  • Inspire and support team members, contributing to their development.

Role Requirements

  • Passion for the ocean and environmental conservation.
  • Excellent people skills, outgoing and approachable.
  • Self-motivated with a commitment to personal development.
  • Prior customer service experience and knowledge of retail operations.
  • Eligibility to work in the UK by the start of employment.


  • Competitive pay rate of £12.25 per hour for a 25-hour permanent contract.
  • Pension scheme, generous holiday allowance, and product discounts.
  • Access to wellbeing programs, social events, and volunteering opportunities.
  • Continuous personal and professional development within a dynamic team.


We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Falmouth store.

Born two decades ago from the needs of hardy British surfers, Finisterre is proudly B Corp certified and a leader in its field; designing functional and sustainable products for those that share a love of the sea and adventure. Whether based at our cliff top headquarters in St. Agnes, Cornwall or in one of our eleven retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand.

Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create a working environment where our people are valued and can thrive and grow with us.

So, if you are as passionate about the ocean as we are, if you embody our values to be Brave, Honest and Driven, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.



The role of Senior Retail Crew is the next rung on the ladder of our retail development path. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.


Customer Experience

  • Actively find solutions to enhance customer experience throughout the store.
  • Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure as well as deep brand knowledge
  • To understand and communicate our POD within our product range authentically through brand and technical knowledge.
  • Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
  • Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.


  • Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
  • Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
  • Contribute to the timely execution of all launches, promotions and campaigns in store.
  • Manage the shop floor effectively in the absence of management team


  • Responsible as required, for the open and closure of the store, making sure all store assests and the site are fully secured.
  • Accurately follow cash management procedures and make sure all cash handling is documented and signed for.
  • Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
  • Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
  • Ensure all health and safety policies are adhered to at all times.
  • Maintain a high standard of housekeeping throughout the store and back of house.
  • Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
  • Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.


  • Be an inspiration for your store team, motivate, train and support the people around you to be at the top of their ability.
  • Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
  • Adhere to all current policy and procedure laid out by Finisterre.
  • Bring our values to life


  • You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
  • You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
  • You are self-motivated. You are proactive and committed in your own personal development, education and training.
  • To be willing to take on new and ad hoc tasks when required.
  • Previous experience in a customer focused role.
  • A strong understanding of exceptional customer service.
  • Knowledge of retail operations.

Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.



We are offering a 25 hours, permanent contract, based at our Falmouth.

We’ll invest in you with a pay rate of £12.25 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

  • A discretionary bonus scheme, based on company performance
  • A pension scheme with Nest
  • 33 days off per year (pro rata for part time employees)
  • Additional holidays for length of service
  • Your birthday day off
  • 60% product discount for personal and gift use
  • 30% Friends and Family product discount
  • Life assurance with access to an employee assistance program
  • Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work and a range of perks
  • Regular company social events
  • Paid volunteering opportunities – we will support you in giving back to communities and causes
  • Various discounts from our B Corp community
  • Individual training and development plans
  • Sea Tuesday companywide updates
  • And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work


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