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Customer Service Representative (Full-Time US)

Go Henry

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Posted over 30 days ago...

Join GoHenry and empower the next generation with essential financial skills in an engaging Customer Service role

Overview

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No salary declared 😔

icon Location

Farnborough United Kingdom

icon Expires

Expires at anytime

Organisation summary:

GoHenry is on a mission to equip young people with financial savvy by providing a prepaid debit card and app that makes learning money management fun and practical. With a growing team of over 300 across the UK and US, GoHenry is dedicated to helping kids earn, save, and spend responsibly, while offering parents peace of mind with robust controls. This innovative company offers an opportunity to be part of a movement shaping the financial literacy of future generations.

Role Summary:

  • Be the first point of contact for customer queries as a Customer Service Representative.
  • Help customers navigate their concerns and provide effective solutions.
  • Utilize various communication channels, including phone, in-app chat, and email.
  • Work a stable full-time Tuesday to Saturday shift, from 2pm to 10pm.
  • Receive in-depth training and ongoing professional development.
  • Contribute to a team that values patient, thoughtful customer support.

Role Requirements:

  • Prior customer service experience in contact centres, financial services, retail, or hospitality.
  • Strong command of written and verbal English.
  • Adept at multitasking and navigating multiple systems.
  • A natural at building rapport and delivering exceptional customer experiences.

Application Process Details:

  • Initial phone or video call with the People Team.
  • Follow-up in-person interview at the GoHenry office.
  • Transparent communication throughout the application process.

Interested in learning more about GoHenry and this role? Visit the full job description.

📍100% Office based (Farnborough), a starting salary of 💰£24,960 + Benefits 

Hello, we’re GoHenry. 

Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind. We employ over 300 people across the UK and US.

What part will you play?

A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email.

This is a permanent full-time role working Tues-Sat 2pm-10pm (37.5 per week) with a fixed shift pattern offering peace of mind that your pattern won’t change each week.

How we will support you:

We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence. 

After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.

Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.

What you need to join with:

  • You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.  
  • A high standard of written and verbal English
  • Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
  • A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers

We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.

Want to know more about GoHenry, the team, and our benefits?

Click here to view the full Job description.

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