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Elevate the V&A's Member Experience as a Retention and Loyalty Manager at the world's leading museum of art and design
Overview
Salary £39000 - £45000
Location Cromwell Road, London
Expires Expires at anytime
The V&A is not just a museum; it's an incubator of creativity and a treasure trove of art and design, housing over 2.8 million objects that celebrate human ingenuity. With a history that spans thousands of years, the V&A is a steward of culture and a pioneer in preserving the world's artistic heritage. It's a place where tradition meets innovation, offering resources across architecture, fashion, textiles, and much more. Joining the V&A means contributing to a legacy of inspiration and education in the arts.
- Develop and improve Membership retention strategies through data-driven email campaigns.
- Collaborate on creating diverse customer journeys for V&A Members, from onboarding to renewal.
- Enhance Member engagement by leveraging the unique benefits of the V&A membership scheme.
- Proven experience in customer retention and loyalty program management.
- Strong ability in using data and analytics to drive marketing strategies.
- Experience in developing and implementing automated email marketing campaigns.
- Collaborative spirit to work closely with the Senior Membership Manager and other teams.
The Role The Retention and Loyalty Manager is responsible for supporting with the execution of the V&A’s Membership retention strategy through the development, implementation, and continuous optimisation of automated, data-driven, and performance-oriented email-based loyalty & retention programmes. In collaboration with the Senior Membership Manager, they will develop a wide range of customer journeys, targeted at multiple V&A Member profiles, spanning from onboarding to renewal, aiming to improve Members’ familiarity with the V&A membership scheme and their exclusive benefits.
The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
ED&I at The V&A At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications: The Guaranteed Interview Scheme – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities; Providing an inclusive and accessible recruitment process. Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job. Supporting employees and adjustments during employment.
