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Join the Rapha Team as a Clubhouse Assistant and Fuel Your Passion for Cycling and First-Class Customer Service
Overview
Salary No salary declared 😔
Location London, GB
Expires Expires at anytime
Join Rapha, a company on a mission to make cycling the most popular sport in the world. Rapha fosters an inclusive community, both on and off the bike, and its Clubhouses are the heart of local cycling scenes, offering a place for fans to gather, shop, and enjoy events. As a Clubhouse Assistant, you will be the first point of contact for visitors, embodying the Rapha brand and delivering an exceptional experience.
Role Summary:
- Engage with all Clubhouse visitors to provide the legendary Rapha experience.
- Drive sales by understanding customers' needs and presenting Rapha product solutions.
- Share expert knowledge of Rapha products and café offerings.
- Contribute to a welcoming atmosphere for the cycling community.
- Uphold visual merchandising and housekeeping standards.
- Support the planning and execution of Clubhouse rides and events.
Role Requirements:
- Experience in luxury retail and café environments preferred.
- A passion for delivering outstanding customer service.
- Strong communication skills and a friendly demeanor.
- Flexibility and initiative to meet business demands.
- Interest in cycling or active sports is a plus.
Rapha provides its employees with a 50% apparel discount, a family and friends discount, an annual clothing allowance, team ride days, and a company pension scheme, all as part of our commitment to invest in our team and cultivate a great work culture.
Clubhouse Assistant
Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Experience in a cafe environment/barista training would be an advantage
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to be flexible and agile to meet business needs
- Interested in cycling of any form or active sports is desirable
Working at Rapha:
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer
- We offer all our employees a 50% apparel discount and a discount for family and friends
- Annual clothing allowance
- Team ride days
- Company pension scheme
