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Customer Care Associate

Daye

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Posted over 30 days ago...

Join the Daye team to transform menstrual health and champion gender equality

Overview

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No salary declared 😔

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Sofia, Sofia City Province, Bulgaria

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Expires at anytime

Daye is pioneering in menstrual, vaginal, and hormonal health, known for its innovative CBD tampon and dedicated to empowering women. With a customer base of over 90,000, Daye is expanding its services to further support women's health autonomy. An exciting opportunity awaits at a company that values innovation and community collaboration.

  • Provide exceptional customer support and contribute to product development.
  • Engage with Daye's community, understanding their experiences and feedback.
  • Resolve customer inquiries efficiently, adding a personal touch to customer care.
  • Proficiency in English with excellent written communication skills.
  • Experience in customer-facing roles, preferably with Helpdesk platforms like Zendesk.
  • Strong organizational and time management skills.
  • Analytical and data-driven mindset with attention to detail.
  • Passion for gynae health and gender equality.
  • Ability to meet tight deadlines and manage multiple projects.
  • Dynamic and energizing team player.

Daye offers competitive pay, flexible work arrangements, paid training, health insurance, and a supportive environment. Apply by sending your CV and join a team that's making a meaningful difference!

About Daye At Daye, we're on a mission to bridge the gender pain gap and become the leading destination in menstrual, vaginal and hormonal health. We have already established ourselves as a stand-out innovator in menstrual care offering the world's first CBD tampon for targeted pain relief, trusted by over 90,000 women. Now, we're expanding our proposition to include two great services which put your own gynae health back in your own hands.

The Role We need an amazing Customer Support Associate to join our growing Community and Customer Experience team. As a truly customer-first company, we see our community as the co-creators of our products and brand. We're committed to setting a new industry standard for customer care; not only resolving customer queries quickly and efficiently, but also paying close attention to their experiences, needs and ideas.

Job Requirements You should apply if you have: Proficiency in English, Experience in a customer-facing role (bonus points if you've used Helpdesk platforms like Zendesk), Excellent written communication skills and experience translating complex information into everyday, accessible language, Strong organisational and time management skills, An analytical brain and an aptitude for data, Have a high output rate, but are also concerned about getting the detail right, Ideally, have an extreme enthusiasm for gynae health and gender equality, Can deliver to tight deadlines, working across a variety of different projects simultaneously, Bring energy to your work and are able to raise the team's energy levels.

Benefits Working at Daye, you will be collaborating with a passionate, motivated and international group of top performers. We offer: Competitive pay rates with yearly salary reviews, Paid training opportunities (e.g. certificates, conference visits), Hybrid and Flexibility - Work whenever and wherever works best for you , Flexi Fridays, 20 days paid vacation per year excluding bank holidays and collective weeks off in August and between Christmas and New Year, Generous shared parental leave and return to work policy, Private health insurance, Free coaching, Mental Health Days, Diverse, yet like-minded, casual & sociable community.

Application Details Apply today by sending us your CV. Only shortlisted candidates will be contacted.

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