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Senior Account Manager

Lyst

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Posted over 30 days ago...

Join the cutting-edge Fashion Tech world as a Senior Account Manager with Lyst and shape the future of luxury fashion shopping

Overview

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No salary declared 😔

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London United Kingdom

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Organisation Summary:
Lyst is at the forefront of merging fashion with technology, serving over 200 million shoppers annually with an unparalleled selection of luxury and premium items from more than 17,000 top brands. With a decade of experience, a team of 150 in London, and over $160 million in investment from notable investors, Lyst is an agile, growth-focused tech scale-up. Our mission is to enhance the shopping experience with inspiration, personalization, and seamless service, proving ourselves as the go-to destination for every fashion enthusiast.

Role Summary:Drive value creation and revenue growth for Lyst's major partners within a newly created business unit.Collaborate with the VP Partnerships to provide superior partner services.Work in a dynamic, entrepreneurial environment that rewards initiative and high performance.Organize and manage media campaigns ensuring efficient, timely, and budget-compliant delivery.Identify and pursue new business opportunities, while maintaining strong partner relationships.Coordinate with various internal teams and manage multi-platform campaigns across different channels.

Role Requirements:Deep understanding of media partnerships and campaign management.Experience with multi-platform campaigns and matrix organizations.Excellent problem-solving skills with a visionary approach.Outstanding communication skills and the ability to build trust with partners and internal teams.Financial acumen, including budget management and profitability insights.Self-motivated with a positive, proactive attitude.

Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world’s leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.

At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.

With a whole new suite of digital media products ready to go, we now require an experienced and highly ambitious Senior Account Manager to work closely with our dedicated Media Sales team to deliver value to our biggest partners. You will be working closely with our VP Partnerships in a newly developed business unit (media and editorial) and help deliver a first-class partner service and drive incremental revenue for this unit / tribe. 

This role is best suited for a dynamic, entrepreneurial and ambitious individual that would thrive in a fast paced, high reward environment. You will be excited about growth and push through personal comfort zones. You will be working with a talented team within a highly matrixed organisation meaning your ability to communicate and organise are highly utilised within the role. You strive to deliver the best service for your partners and are therefore seen as an expert in your field being recommended by all.

Responsibilities:

  • Ensure accurate, timely and on budget delivery of media campaigns in line with agreed scope of work 
  • Anticipate future changes to timelines or scope and actively troubleshoot scenarios ensuring they are presented to the client in advance of them happening
  • Collaborate with the sales lead to identify and pursue new business opportunities offering higher levels of value to the partner
  • Build a strong rapport with the partner by organising regular scheduled video calls to discuss project/s and company updates
  • Develop multiple stakeholder relationships with our partners, understanding each individual's motivator and how they can benefit from working with Lyst
  • Lead and motivate numerous internal teams towards delivering market and sector leading work
  • Manage high value multiple platform campaigns end to end - across production, social, paid social, editorial and newsletter
  • Work closely with the legal and finance team ensuring processes are adhered to and invoices are raised in the timely manner 
  • Proactively develop, implement and share new ways to improve the quality of work within the business
  • Oversee the evaluation of completed campaigns and sharing of results, including suggested ways to improve future projects 
  • Be responsible for driving repeat business through the lens of delivery a quality customer experience
  • Manage relationships with other interlinked stakeholders and agencies

What you will get from us:

  • A rich and rewarding work environment, where you are empowered and entrusted to make your own decisions and manage your own time, and will be supported no matter what your capabilities or experience
  • We’re open and honest, and actively listen to employee feedback to help us in our goal to become an awesome place to work
  • You will have impact, your voice will be heard and your efforts will be rewarded
  • You will have the support you need to progress in your career, no matter what path you decide to pursue

Requirements

  • A solid understanding of media partnerships and how they bring incremental value to the partner 
  • Proven experience of delivering six figure multi platform campaigns (ideally within a matrix organisation)
  • Familiarity with executing media plans and handling production reports, including a deep understanding of platform specifications and delivery requirements for various media channels
  • The highest level of problem solving ability alongside visionary, bigger picture thinking
  • Exceptional communication and interpersonal skills, demonstrating the ability to build rapport and instil trust in both partners and internal stakeholders
  • Experience in dealing with senior stakeholders and the ability to build strong relationships internally and externally with key stakeholders at all levels
  • Extensive experience in establishing and nurturing strong partner relationships, as well as successfully retaining and expanding key accounts
  • High levels of financial acumen including experience in budget management and an understanding of account / project profitability
  • Self starter that requires minimal supervision
  • An active problem solver with a positive and proactive attitude

Benefits

  • Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays. We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team.
  • Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
  • Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
  • Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service
  • Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start..
  • Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
  • Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
  • Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
  • Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
  • Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
  • Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.
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