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Account Manager (Vouch Product)



Posted over 30 days ago...


Join the innovative team at Vouch to revolutionize the rental experience with cutting-edge technology


icon Salary

No salary declared 😔

icon Location

Sheffield United Kingdom

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icon Expires

Expires at anytime

Organisation summary: Vouch stands out in the rental market with its tech-driven, efficient referencing solutions that simplify the renting process. Being part of the Goodlord Group, Vouch encourages its team to contribute to various projects, ensuring your voice is heard and your ideas valued. The culture here is focused on innovation, collaboration, and making a real impact on the industry. Join us in our modern Sheffield office with the flexibility of hybrid work and become a part of a dynamic team dedicated to providing exceptional service.

  • Role Summary:
    • Manage and nurture mid-level accounts, driving business transformations with Vouch’s offerings.
    • Resolve challenging issues and develop innovative solutions for customer success.
    • Use data to optimize commercial outcomes by promoting continual product engagement.
    • Enhance customer relationships and lead consultative sales to promote product features.
  • Role Requirements:
    • Proven experience in the Lettings Industry or Account Management.
    • Strong relationship-building skills with a knack for leading customer interactions.
    • Commercial acumen with an ability to upsell and encourage product adoption.
  • What's in it for you?
    • 25+ days of annual leave plus bank holidays.
    • £1000 Learning and Development budget and Learnably access.
    • Sanctus and Wisdom mental health support.
    • Flexible and hybrid working options.
    • Office snacks and team social events.
    • Opportunities for progression within the Goodlord Group.

📍Based in our lovely Sheffield office in Sheffield City Centre 3 days per week, the other 2 days are up to you (wfh or office)

🖥️ This role is based at Vouch, part of the Goodlord Group

🔔 This role would be a great fit for you if you have experience working in the Lettings Industry or previous experience in an account management or similar commercial style role

The Company:

  • Vouch is a referencing company with a difference ✨
  • 2 in 5 people in the UK rent, and we use the latest technology to provide a full reference in a user-friendly way, making it more efficient and less stressful for tenants ❤️
  • At Vouch, you aren't defined by your job description, we encourage you to get involved with the different projects happening & make an impact. Whether it’s an idea on how to improve our services, or simply establishing a new office tradition – we want to hear it 🚀

The Opportunity:

  • You'll be working with and managing a pool of mid level accounts, who are changing the way they do business by using Vouch’s products and services
  • You will work proactively on solving challenging external and internal issues to identify and implement creative solutions for our customers using our products
  • You will be up-selling and cross-selling additional product features to our existing customers
  • We love to utilise data to ensure that we are maximising the commercial return from our customers by monitoring the continual use of our products and services.

What we need from you:

  • You have worked in an Account Management OR similar commercial role OR the lettings industry
  • You’re an outstanding relationship builder and have experience managing and leading customer relationships.
  • You have commercial experience that allows you to provide a consultative approach to upsell and product adoption

What's in it for you?

    • 🌴 25 days annual leave with an additional day for each year you work here, plus bank holidays!
    • 🚀 £1000 annual Learning and Development budget and access to Learnably
    • 🧠 Access to Sanctus and Wisdom mental health support
  • And some other perks are:
    • 💻 Flexible working & hybrid working
    • 🍿 Office snacks
    • 🎉 We work hard but enjoy letting our hair down with plenty of team socials
    • 🤗 Exposure to the Goodlord group and the opportunities to progress that come with that

What's next?

If you're ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

A full job spec is available on request


Vouch wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all new starters are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support


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