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Join our compassionate team and revolutionize relationship closure with our empathetic, customer-centric approach
Overview
Salary
£40000
Location
Unit 5, Sheen Stables, London - Hybrid
Expires
Expires at anytime
Our organization is on a mission to transform the way people experience the end of relationships, offering a caring alternative to the traditional legal system. As a leader in this field, we pride ourselves on providing a fixed-fee service that handles the legal, financial, and emotional aspects of separations with empathy and efficiency. Our approach is designed to alleviate the emotional and financial stress often associated with such life events.
Role Summary:
- Report directly to the Head of Operations.
- Deliver exceptional customer service that exceeds expectations.
- Manage a dedicated team of four members aligned with our mission.
- Handle your own workload while answering customer inquiries with professionalism.
Role Requirements:
- Prior experience in customer service or a similar role.
- Outstanding attention to detail and accuracy.
- Strong communication and organizational skills.
- Resilience, adaptability, and problem-solving abilities.
- Emotional intelligence and the capacity to work autonomously.
- Proficiency in IT systems and technology.
- Fluency in English and eligibility to work in the UK.
Benefits:
- Pension scheme (post-probation).
- 28 days of annual leave plus bank holidays.
- Cycle to work scheme.
- Company laptop.
About us Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. We are the trusted brand, the alternative to solicitors and traditional law firms. We deliver great results for couples by providing an empathetic, emotion-led, fixed-fee service to navigate the legal, financial, children, and emotional journey when ending a relationship.
The role In this role, you will report to the Head of Operations and will be responsible for ensuring that outstanding customer service is provided to our customers to support the progress of their separation in a timely manner. You will be managing a small but mighty team of four, who are all committed to and believe in our mission and values. You will have your own workload and will actively answer customers’ queries and deliver superb customer service to the highest professional standards, above and beyond customers’ expectations.
Job requirements Previous experience in a similar role, exceptional level of accuracy and attention to detail, strong communication skills, strong organisational skills, proactivity and flexibility, high levels of resilience, problem-solving skills, self-awareness, adaptability and emotional intelligence, ability to work autonomously and take accountability for your workload, proficiency and confidence in working with IT systems and technology, fluency in English, right to work in the UK.
Benefits Pension scheme (after successful completion of probationary period), 28 days holiday plus bank holidays per annum, cycle to work scheme, company laptop.
Application details Apply now with your CV and cover letter. You must have the right to work in the UK.
