Field Service Engineer

A little bit about us   

At Recycleye, we're changing recycling. We've developed ground-breaking AI that works with automated sorting tech like robots and optical sorters to make waste sorting more profitable. Because the truth is, if you can't afford to sort it, you can't recycle it, so we're changing that! We were founded in 2019, and have been growing rapidly ever since, with installations of our technology at leading waste management companies across Europe and the US.    

We partner with our clients to help them produce higher quality outputs, transforming the economics of waste sorting and recycling – it's all about our vision to turn the world’s waste into resource. And our work has never been needed more. According to the OECD, only 9% of plastic waste has ever been recycled, so we’re proud that our work helps to make the recycling of waste materials more attractive.   

Be part of it – come and join us!  

Why choose to work at Recycleye? Our team works together to grow and succeed, driven by our shared values of empowerment, inclusivity, and perseverance. We offer great benefits (which we think punch above our weight), built-in upskilling and unlimited holiday.   

We know that our mission will be achieved by having the most passionate, driven, talented, and all-around best people on our team. So come and shape the future and help turn trash into treasure!  

The Opportunity

We are looking for a skilled Field Service Engineer to join our growing team and help lead our technical support function with our clients. This person will be responsible for the day-to-day monitoring of our systems, planned preventative maintenance services, unplanned reactive maintenance services and scheduled repairs, as well as play an ambassadorial role for the company. They should be hungry to find solutions to electro-mechanical and robotic issues, always thinking about the customer experience, and eager to make a pivotal impact on our company and this technology. This person should expect to be traveling around the UK and some parts of Europe up to 30%of their time but be able to get to our London workshop to be with the team and share the site feedback and learn from our new systems.

A successful applicant will want to learn everything there is to know about our product and genuinely want to help our customers succeed. They will be willing to dig in to troubleshoot issues and solve problems outside of their domain. 

Responsibilities Overview 

• Perform routine monitoring of our systems via dashboards and alerts monitoring.
• Perform maintenance by monthly visits to our different customer sites across the UK and Europe. 
• Carry out complex diagnostics, using different software tools, including pre diagnostics which include talking directly to customers or site testing with customers. 
• Carry out repairs to a very high standard ensuring that the systems are repaired and maintained to our standard. 
• Document site visit report. 
• Ordering, packaging and sending tools and spare parts to our customers. 

In addition, you should… 

• Practice proper safety procedures and the correct use of personal protective equipment 
• Work as a team, sharing knowledge with colleagues  
• Contribute to positive company branding by maintaining a professional and customer-oriented image 

Requirements

• Degree, HNC or HND / vocational training with Electrical / Electronics / Electromechanics and demonstrable related experience preferred. Also open to those qualified by hands-on experience.
• Willingness to work away from home during the week through extensive travel ~30% of the time, and respond to ad hoc requests to go onsite.
• Great communication skills with customers and our team.

Computer literate (Proficient in MS Office, particularly Word, Excel & Outlook).

It’s a bonus if you have… 

• UK Driver's license  
• Experience with Control Systems 
• Ability to understand mechanical and electrical drawings 
• Field Service experience, 5+ years' experience in this or a related field 
• Experience with robots 
• Demonstrable skill in customer service 
• Communication skills in Spanish, Portuguese, German or French

Even if you don’t tick every box listed above but are motivated by our work and believe you can make a difference on our team, we’d really love to hear from you – so please do apply and drop us a note about what you bring! 

We are particularly interested in hearing from you if your background enables you to bring a different perspective to our team. 

Benefits

• An excellent salary that’s both equitable and reviewed regularly 
• Shares in the company – each and every Recycleyte is invested in our vision, and we want to give you the opportunity to do so as well, both in your day-to-day as well as in your long-term investment 
• Progression: we are growing rapidly and excited for you to make an impact as we do so 
• Unlimited holiday – actually, really, and truly (but with a minimum of 25 days) 
• Home office budget 
• A welcoming and inclusive team environment with monthly company-wide socials 
• Plenty of opportunities for training and personal development  
• Healthcare coverage – Vitality is available from your very first day!