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Mid Market Account Manager



Posted over 30 days ago...


Elevate your career with Goodlord's dynamic team and transform the UK rental experience


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No salary declared 😔

icon Location

London United Kingdom

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Expires at anytime

Organisation summary: Join Goodlord, a visionary tech company on a mission to craft the best renting experience worldwide. Based in the vibrant heart of East London, Goodlord is revolutionizing the rental industry for agents, landlords, and tenants with its innovative platform. As part of a fast-growing company with a 'rollercoaster journey', you'll be one of the 350 passionate Goodlordians driving positive change and enjoying the ride. With a hybrid work model, Goodlord offers both flexibility and a collaborative office environment.

  • Role Summary:
    • Manage your own customer portfolio with a keen eye for commercial growth opportunities.
    • Support customers to maximize benefits from Goodlord's services.
    • Build quality relationships with key decision-makers and influencers.
    • Drive upselling of product features and secure longer contract commitments.
  • Role Requirements:
    • Prior experience in account management or customer success roles.
    • Demonstrable commercial acumen with a consultative approach to customer relationships.
    • Proven track record of customer growth and objective delivery.
    • Comfortable working in a target-driven environment.
  • What's in it for you:
    • Opportunities for personal and professional growth with a £1000 annual development fund.
    • Mental health support through bi-weekly coaching sessions.
    • 25 days of holiday plus bank holidays, with potential for more based on performance.
    • Generous parental leave policy for all genders.

Ready to join and make a difference in the rental industry? Apply now and take the first step towards a fulfilling career with Goodlord! Note: All candidates must pass an Experian background check as per Financial Conduct Authority regulations. Goodlord celebrates diversity and is an equal opportunity employer.

📍 Location - hybrid role, based 3 days a week at our office in East London (right by Aldgate East), the other 2 days from home or office, it’s up to you!

Our mission:

  • Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
  • We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
  • Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚

The Opportunity:

  • Managing your own customer portfolio, focusing on identifying commercial opportunities for growth to deliver revenue into the business
  • Supporting our customers in maximising their benefit from the products and services they choose to use with us
  • Develop quality relationships with decision makers, key influencers and users within our agent’s offices and branches
  • Upselling additional product features and longer contracts to existing clients

What we need from you:

  • You have previous experience working in an account management or a customer success role 
  • You can demonstrate your commercial experience and your ability to provide a consultative approach to customer relationships, upsell and feature adoption
  • You can provide clear examples in your existing role where you have consistently have a proven track record of delivery of customer objectives, and growth of those customers as a result
  • You are comfortable with working within in a performance-driven and targeted environment 

What's in it for you:

  • 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
  • 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
  • 🌴 25 days holiday (plus UK bank holidays) -  3 days to be taken between Christmas and New year - with the opportunity to earn up to 30 days based on meeting revenue targets
  • 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

*A full job spec is available on request


Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support


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