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Join One Acre Fund, an impactful organization enhancing resilience of African farmers, as a Service Desk Administrator
Overview
Salary
No salary declared 😔
Location
Kenya, Rwanda - Hybrid
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Expires
Expires at anytime
One Acre Fund, established in 2006, empowers 5.5 million farmers in nine African countries through better farming practices and services. Their framework boosts farmer's income by over 35% permanently, with a diverse team of 9,000 professionals behind this transformation.
Role Summary:
- Deliver first-level remote technology support with excellent customer service and swift problem-solving.
- Manage a team of Service Desk Technicians and oversee service desk operations and knowledge management.
- Work on medium-scope projects in compliance with ITSM standards.
- Take up a hybrid work model from Nairobi or Kakamega in Kenya, or Kigali in Rwanda.
Role Requirements:
- 2-3+ years in a Service Desk/IT support role, including people management experience.
- ITIL Foundation certification (or equivalent).
- Strong ITSM practice across incident/request/problem and change management with adherence to SLA.
- Hands-on experience with Jira Service Management and exceptional troubleshooting skills across applications, hardware, and software.
- Demonstrated knowledge management capabilities.
- Proven experience in leading medium-scope projects, driving process improvements, and identifying automation/cost-reduction opportunities.
Application Process Details:
- Apply before February 17, 2026.
- Role open only to citizens or permanent residents of Kenya and Rwanda.
- One Acre Fund never asks candidates for money or tests fees during the interview process.
- The organization strongly values diversity, equity, inclusion, and anti-racism.
One Acre Fund, founded in 2006, equips 5.5 million smallholder farmers to enhance farm productivity across nine countries in Africa, which are home to two-thirds of the continent's farmers. We provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a variety of other agricultural services. Our model typically boosts farmer income and assets by over 35%, enhancing their resilience permanently. Our team comprises over 9,000 full-time staff from diverse backgrounds and professions.
The role: As a Service Desk Administrator, you will deliver first-level remote technology support, ensuring excellent customer service and quick resolution of inquiries. This involves managing a small team of Service Desk Technicians, overseeing service desk operations, and engaging in documentation/knowledge management and medium-scope project work within ITSM standards. You will work hybrid from Nairobi or Kakamega in Kenya, or Kigali in Rwanda.
Job requirements: Candidates should have 2–3+ years in a Service Desk/IT support role, including some people management experience. You should hold an ITIL Foundation certification (or similar) and have strong ITSM practice across incident/request/problem and change management with SLA discipline. Hands-on experience with Jira Service Management and solid troubleshooting skills across applications, hardware, and software are essential. You should also have proven knowledge management capabilities and experience in leading medium-scope projects, driving process improvements, and identifying automation/cost-reduction opportunities.
Benefits: Health insurance and paid time off are provided. This role is open only to citizens or permanent residents of Kenya and Rwanda.
Applications are reviewed on a rolling basis, and the application deadline is February 17, 2026. One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. We are committed to equal employment opportunity and value diversity, equity, inclusion, and anti-racism in our organization.
