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E-commerce Business Analyst

Victoria and Albert Museum


Posted over 30 days ago...


Join the V&A's E-commerce Team and Shape the Future of Art and Design Engagement


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Cromwell Road, London

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Expires at anytime

The Victoria and Albert Museum (V&A) is synonymous with the celebration of art, design, and creativity. As the world's foremost museum of its kind, it boasts an unparalleled collection spanning 5,000 years of human expression. The V&A is dedicated to inspiring innovation and enjoyment among its global audience through the power of art and design. This is your chance to contribute to a mission that marries cultural heritage with contemporary commerce.

  • Support and enhance the V&A's commercial activities including Academy, Retail, Tickets, and Membership through diverse e-commerce projects.
  • Play a key role in the design, testing, and implementation of new systems within a dynamic and evolving E-commerce team.
  • Analyze current business processes and document improvements in alignment with technical solutions.
  • Be at the forefront of transitioning the V&A to new, optimized e-commerce platforms.
  • Proven experience as a Business Analyst within complex, multifaceted environments.
  • Strong analytical skills with a knack for detail and process optimization.
  • Ability to translate business needs into technical requirements and process documentation.
  • Interest in the intersection of culture, commerce, and technology.

The V&A offers a comprehensive benefits package, including a generous pension scheme, 29 days of annual leave plus bank holidays, flexible working arrangements, exclusive exhibition tickets, a subsidized staff canteen, and substantial discounts in V&A shops. Additionally, employees can participate in a 'Give as you earn' scheme, take advantage of bicycle loans, interest-free tickets for public transportation, and a variety of professional development opportunities. Join a community that values diversity, creativity, and personal growth.

The Role Sitting at the heart of the V&A’s Commercial division the main purpose of this role is to support the V&A commercial activities (Academy, Retail, Tickets and Membership) working on a variety of projects across eCommerce. It’s an exciting time to be joining the newly formed E-commerce team at the V&A. As part of a small team, you’ll contribute to solution design, testing, training and transition to any new system. You will be responsible for the analysis and documentation of current business processes, understanding the business need, producing requirements, understanding the technical solution and how business processes relate or could be improved against it, and documenting the to-be processes. You will have experience performing in the role of a Business Analyst in complex environments.

The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.

Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks


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