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Join the vibrant team at Rapha and fuel your passion for cycling as a Clubhouse Assistant
Overview
Salary
No salary declared 😔
Location
Sydney, AU
Expires
Expires at anytime
Organisation Summary
Become part of Rapha's mission to elevate cycling to the most beloved sport worldwide. Rapha's Clubhouses are not just retail spaces; they're hubs for cyclists to connect, featuring cafés, events, and the local Rapha Cycling Club. These Clubhouses are situated in key cycling cities globally, celebrating the sport's culture and community.
Role Summary
- Provide an exceptional Rapha experience, fostering relationships with Clubhouse visitors.
- Engage with customers, offering tailored Rapha product solutions.
- Contribute to sales through customer needs assessment and product range presentation.
- Deliver expert knowledge on Rapha products.
- Recommend café items, contributing to a holistic Rapha experience.
- Create a welcoming atmosphere to support the cycling community.
- Act as a brand ambassador, embodying Rapha's core values.
- Uphold visual merchandising and housekeeping standards.
- Help organize and run Clubhouse Rides and Events.
- Support the café's food preparation as needed.
Role Requirements
- Experience in luxury retail and a commitment to outstanding customer service.
- Ability to communicate effectively and engage with customers.
- Proven track record of achieving results and exceeding goals.
- Knowledgeable about Rapha and cycling culture.
- Flexibility to meet the dynamic needs of the business.
- Enthusiasm for cycling or active sports.
- Interest in coffee and potential barista skills is a plus.
Clubhouse Assistant
Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistantis dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to be flexible and agile to meet business needs
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
