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Join GoHenry to empower young adults with essential financial skills in a role that mixes financial crime expertise with impactful customer service
Overview
Salary
No salary declared 😔
Location
Farnborough United Kingdom
Expires
Expires at anytime
Organisation summary: GoHenry is at the forefront of financial education for young people, providing an innovative platform that combines a prepaid debit card and app to teach kids how to earn, save, give, and spend responsibly. With over 300 employees in the UK and US, GoHenry is dedicated to creating financially savvy generations, offering parents peace of mind with its unique built-in controls. The company values hands-on learning, fun in financial literacy, and offers a supportive environment for employees to grow and gain qualifications.
- Role Summary:
- Review customer account activity with precision.
- Support Member Services and Operations Teams from a Financial Crime perspective.
- Participate in strategic departmental meetings.
- Perform administrative duties, including customer screening against PEPs and sanctions lists.
- Work full-time with flexible shift options and a requirement to cover weekends on a rota basis.
- Role Requirements:
- Minimum of 2 years' experience in FinTech or Fraud Prevention.
- Prior experience in a similar role within a Financial Institution.
- Card processing knowledge is a must-have.
- Basic Excel skills, with training provided as needed.
- Fluency in English, both spoken and written.
- Application Process Details:
- Guaranteed response to all applicants.
- Initial phone or video interview followed by an in-person meeting.
- Consistent communication throughout the hiring process.
📍@Flex* (Farnborough) 💰+ Benefits
Hello, we’re GoHenry.
Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind. We employ over 300 people across the UK and US.
What part will you play?
A vital one! As a Financial Crime Assistant, you will use your knowledge, skills, and instincts to review customer account activity while supporting our Member Services and Operations Teams to resolve customer issues quickly with a Financial Crime perspective. You will contribute to team meetings on departmental strategy. You will also perform multiple administrative duties and departmental tasks as necessary, including customer screening against the PEPs and sanctions Lists.
This is a permanent full-time role (37.5 hours a week) in our Financial Crime Team working Monday-Friday 10am-6pm or 11am-7pm (candidate can choose which to suit their availability), one weekend every eight weeks and bank holidays on a rota basis will also be required. Due to the nature of the role, you will need to be onsite at our Farnborough office a minimum of 3 days a week.
How we will support you:
We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence.
After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.
Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.
What you need to join with:
- 2+ of experience in a FinTech or Fraud Prevention environment
- Experience within a similar role in a Financial Institution
- Experience in card processing is essential
- Basic Excel skills – training will be provided where required
- Fluent in English across both spoken and written communications
We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.
Want to read the full job description and get to know more about GoHenry, the team, and our benefits?
