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Join Vivobarefoot as a B2B Client Operations Manager and help reconnect people with the natural world through sustainable footwear.
Overview
Salary
No salary declared 😔
Location
Bristol, UK - Hybrid
Expires
Expires at anytime
Organisation summary
Vivobarefoot is an innovative regenerative footwear company on a mission to reconnect people with nature. Through our products, we promote both consumer health and environmental sustainability.
Role Summary
- Manage and grow operations for wholesale partners, including order lifecycle management, returns, invoicing, and client support.
- Work as the primary point of contact for B2B clients and interdepartmental teams, fostering client relationships and refining processes.
Role Requirements
- Minimum of 2 years in customer service or sales support, preferably in retail or footwear industry.
- Proven experience with B2B customers and managing customer order books across various sales events.
- Knowledge in applications such as NetSuite or SAP.
- Detail-oriented, organized, and resilient individual with a collaborative and customer-centric approach.
Application Process Details
- They are looking for applicants passionate about sustainability and have relevant experience.
- Offering benefits such as 25+4 holiday days including birthdays, private medical coverage, personal growth fund, seasonal footwear & more.
We're Vivobarefoot, a regenerative footwear company on a mission to reconnect people with the natural world. Our approach is centered around creating products that promote health and sustainability, both for our customers and the planet.
The role: As a B2B Client Operations Manager based at our Barley Wood, North Somerset office, you will be instrumental in managing and enhancing the operations for our wholesale partners. This includes overseeing the entire order lifecycle from entry to shipping, managing returns, invoicing, and ensuring that our partners receive excellent service. You will be the primary point of contact for B2B client support and relationship management, working closely with our Sales, Logistics, Warehouse, and Finance teams to drive process improvements and develop standard operating procedures for scaling our operations.
Job requirements: The ideal candidate will have at least 2+ years of experience in customer service or sales support, preferably within the retail or footwear industry. You should have a proven track record of working with B2B customers in a retail or wholesale environment and managing customer order books across seasonal and sale orders. Familiarity with platforms like NetSuite or SAP is essential. We are looking for someone who is organized, detail-focused, and remains calm under pressure. A collaborative, customer-first mindset is crucial for this role.
Benefits: You will receive 25 days' holiday plus an additional 4 days for wellbeing or volunteering, and your birthday off. We offer private medical and mental health cover, a Livebarefoot Fund of up to 1,000/year for personal growth, free seasonal footwear plus discounts, a 5% matched pension, parental leave, a travel allowance, and more.
If you are passionate about making a positive impact on people and the planet and have the experience we need, we would love to hear from you!
