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Join Patagonia, a highly regarded and ecologically committed outdoor apparel company, in leading our D2C service operations
Overview
Salary
No salary declared 😔
Location
Amsterdam, Netherlands - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Patagonia, a globally recognized outdoor apparel manufacturer, has a strong commitment to environmental protection. Since 1973, as a B Corporation and founding member of 1% for the Planet, we've contributed over $145M in in-kind donations and grants worldwide, striving to make the world a better place.
Role Summary
- Manage order-related operations for direct-to-consumer services.
- Troubleshoot system/process issues and make cross-functional improvements.
- Led the Order Management Team in outbound logistics, returns, repairs, refunds, and fraud handling.
- Adapt to seasonal volume shifts and maintain documentation.
Role Requirements
- A minimum of 2 years experience in customer service and team management.
- A comprehensive understanding of customer service operations.
- Proficiency in system/workflow troubleshooting and PC skills.
- Inclusive thinking and a love for outdoor activities are beneficial.
Application Process Details
- This is a temporary full-time role in Amsterdam.
- The position features a hybrid working model, allowing up to 3 days of working from home per week.
- We employ standardized recruitment questions for making unbiased decisions.
Patagonia is an outdoor apparel company founded in 1973, committed to influencing changes needed to protect our planet. As a registered B Corporation and founding member of 1% for the Planet, we are internationally recognized for our product quality and environmental activism, contributing over $145 million in grants and in-kind donations globally.
The role: As the Customer Service Operations Lead, you will ensure the efficiency and accuracy of our Direct-to-Consumer service operations. You will manage order-related workflows, troubleshoot system and process issues, and coordinate cross-functional improvements. Leading the Order Management Team, you will drive operational readiness across outbound logistics, returns, repairs, and finance-related activities such as refunds and fraud handling. Your responsibilities include maintaining documentation, resolving issues, and preparing for seasonal volume shifts.
Job requirements: We are looking for someone with a minimum of 2 years of experience in customer service and team management. You should have a full understanding of customer service operations and be skilled in system and workflow troubleshooting. Strong PC skills and experience using Customer Service systems are essential. An inclusive mindset and a passion for the outdoors are also important.
Benefits: This temporary full-time position is based in Amsterdam, starting from February until November 2026. We offer a hybrid work model, allowing you to work from home for up to 3 days per week. Our recruitment process includes standardized questions to ensure unbiased decisions and a great experience for all applicants.
At Patagonia, we strive for inclusive representation within our organization and actively seek applications from underrepresented groups. We are committed to becoming an anti-racist company and value a welcoming environment where every team member feels included, respected, and empowered.
