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Join Vivobarefoot to drive change in service experiences and support a global community
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Vivobarefoot is an innovative company with a distinct mission to transform harmful lifestyles across the globe. Understand the opportunity of becoming part of our progressive change from Customer Services to Vivo Support, as we redefine support for our international community.
Role Summary
- Bridge human and AI-driven experiences in a crucial role as a Hybrid Support Specialist.
- Take charge of escalations and platform performance, and contribute to initiatives that enhance the customer experience at every touchpoint.
- Collaborate with various teams including product development, logistics, ecommerce, and social platforms.
Role Requirements
- Have experience in a customer-facing, digital service or operational role.
- Comfort and familiarity with chat, email, and live communication tools such as phone or video.
- Possess strong problem-solving skills and be comfortable collaborating with different teams.
- Have clear and empathetic communication abilities.
- Familiarity with Zendesk or similar platforms is an advantage.
- Comfortable working under pressure and confident in owning a situation from beginning to end.
- Visit our London Hub office twice a month, working 5 days per week over a 7 day period (weekends on rotation).
Application Process Details
Upon receiving your application, our team will review your experience and assess your fit for the role. Those successful in the initial stages will be invited to an interview either in person at our London Hub or virtually if preferred.
Benefits
Apart from the exciting role, we emphasize diversity and believe it catalyzes creativity and innovation. We are committed to building an inclusive and fair workplace where members can thrive, be true to themselves, and enjoy every aspect of the Vivobarefoot community.
Vivobarefoot is on a mission to change the toxic, sedentary lifestyles that are harming humans and the planet. As part of our evolution from Customer Services to Vivo Support, we are redefining how we support our global community.
The role: As a Hybrid Support Specialist, you will play a crucial role in bridging human and AI-driven service experiences. You will take ownership of escalations, support platform performance, and contribute to cross-functional initiatives that enhance how customers experience Vivobarefoot at every touchpoint. This position involves solving problems, supporting platform evolution, and driving proactive communication in partnership with teams across product, logistics, ecommerce, and social.
Job requirements: You should have experience in a customer-facing, digital service, or experience-led operational role. Comfort with working across chat, email, and live communication tools like phone or video is essential. A natural troubleshooter and problem solver who enjoys collaborating with different teams is ideal. Strong communication skills and the ability to handle sensitive or public interactions with clarity, empathy, and professionalism are crucial. Familiarity with Zendesk or similar support platforms is helpful; however, a willingness to learn is essential. You should be calm under pressure and confident in owning a situation from start to resolution. You'll also need to be able to come to our London Hub office twice a month, with the rest of the time working from home, and be happy working 5 days per week over a 7 day period (weekends on rotation).
Benefits: Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. We are committed to creating a fair and equitable workplace where people thrive and are empowered to become their true selves at work. Feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community.
