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Join the globally-recognized luxury travel company, Jacada Travel, to redefine private trips with exclusive 'Magic Moments'
Overview
Salary
No salary declared 😔
Location
Greece, Croatia, Slovenia - Remote
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Jacada Travel is a recognized luxury travel company with a 120-strong global team dedicated to creating bespoke trips worldwide. Founded in 2008, our mission is to become a trusty friend to our clients, providing unique experiences that transcend ordinary guidebooks. Our distinctive 'Magic Moments' set us apart.
Role Summary
- Join our Europe Concierge team as a Travel Concierge, operating entirely remotely, either in Greece, Croatia, or Slovenia.
- Become a key point of contact for clients, answering their queries and resolving issues before, during, and after trips via email and phone.
- Create unforgettable 'Magic Moments' that make Jacada trips unique.
Role Requirements
- Candidates based in Europe, especially Greece, Croatia, or Slovenia.
- A deep understanding of Europe, exceptional communication abilities, and previous client-facing experiences are valuable.
- An open-minded cultural attitude is vital.
Application Process Details
- The recruitment process comprises an initial phone call, task completion, and a final interview with the Client Experience Manager for Europe.
About Jacada Travel: We are a luxury travel company offering completely personalised, private trips all over the world. We strive to be that well-travelled friend our clients can come to for advice and inspiration and to really get under the skin of the places they visit and experience things that don’t always make it into the guidebooks. Founded in 2008, we have a global team of 120 employees dedicated to crafting unique travel experiences.
The Role: As a Travel Concierge, you will be a vital part of our Europe Concierge team, ensuring an exemplary experience for our clients travelling in Europe. You will be one of the main points of contact for our clients in the lead up to their trip, helping to solve any problems which may arise pre, during or post-trip, answering their questions, and assisting by phone and email. You will also be responsible for creating ‘Magic Moments’, which is part of what makes Jacada trips unique. This role is fully remote, allowing you to work from anywhere in Greece, Croatia, or Slovenia.
Job Requirements: We are seeking candidates based in Europe, preferably in Greece, Croatia, or Slovenia, with extensive knowledge of Europe. A culturally open-minded attitude is essential. No prior travel experience is required, but a good knowledge of the European region, excellent communication skills, and a client-facing experience are beneficial.
Benefits: Jacada Travel offers flexible working hours to support a healthy work-life balance, mental wellbeing support, learning and development opportunities, 25 days of paid annual leave in addition to bank holidays, social events, a casual dress code, private medical care for UK-based employees, and a dog-friendly office environment. We also support conservation and travel with a positive impact.
Applications Details: The recruitment process includes an introduction call, a task stage, and a final interview with the Client Experience Manager for Europe. The start date for this position is 9th of March 2026.
