Head of Mid-Market & Enterprise Success

About Birdie: Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.

The role: We are seeking a dynamic Customer Success Leader to oversee Birdie’s Mid-Market & Enterprise (MME) Success & Professional Services teams. This role is crucial for supporting our large-scale care partners throughout their lifecycle with Birdie, from implementation to customer success, support, and expansion. The ideal candidate will drive impactful customer engagement, ensuring maximum value from our platform and fostering strong advocacy for Birdie. You’ll drive our strategic vision for partner success from day one, delivering on exceptional customer experience, product utilisation and revenue retention and growth.

Job requirements: Extensive people leadership experience in B2B SaaS Customer Operations, Customer Success, or Professional Services. Proven track record of driving positive customer outcomes at scale, demonstrating value, reducing churn, and maximizing revenue potential. Experience in social care or health sectors is desirable but not required. Strong leadership skills with the ability to manage complex software implementation projects and senior stakeholder relationships. High emotional intelligence, integrity, and an intellectual curiosity with a commitment to continuous personal and professional development.

Benefits: We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth. This includes a competitive salary, generous stock options, a personal development budget, a comfortable workspace, comprehensive health insurance, gym and wellbeing discounts, a cycle to work scheme, favourable parental leave policy, and additional paid leave for fertility treatments.

Applications details: This is a hybrid role with 1 day in our London office. If you're located further away in the UK or Ireland, we'd be happy to shift to 1 week every month. Apply for this Job.