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Head of Mid-Market & Enterprise Success

Birdie Care


Posted over 30 days ago...

Join Birdie, a top innovator in home healthcare tech, as a Customer Success Leader and transform elder care with your expertise.


icon Salary

£85000 - £105000

icon Location

London, Ireland - Hybrid

icon Nomad Friendly?
icon Expires

Expires at anytime

Organisation Summary

Birdie is a pioneering home healthcare technology platform dedicated to enhancing the quality of life for older adults. With its comprehensive solution, Birdie empowers care providers to deliver exceptional care and improve operational efficiency. Recognized as a top global home health tech provider and holding the esteemed B-Corp certification, Birdie is at the forefront of digital health innovation.

Role Summary

  • Lead the Mid-Market & Enterprise Success & Professional Services teams at Birdie.
  • Support large-scale care partners through their journey with Birdie.
  • Ensure customers extract maximum value from the Birdie platform.
  • Promote strong advocacy for Birdie through effective customer engagement.
  • Drive revenue retention and growth while delivering an exceptional customer experience.

Role Requirements

  • Vast experience in B2B SaaS Customer Operations, Customer Success, or Professional Services.
  • Demonstrated success in driving customer outcomes, reducing churn, and maximizing revenue.
  • Experience in social care or health sectors is a plus.
  • Proven leadership in handling complex software projects and managing senior relationships.
  • High emotional intelligence and a commitment to ongoing personal and professional growth.


  • Competitive salary with generous stock options.
  • Personal development budget and comprehensive health insurance.
  • Gym and wellbeing discounts plus a cycle to work scheme.
  • Supportive parental leave policy and additional leave for fertility treatments.

Application Process Details

  • This is a hybrid position requiring one day per week in the London office or one week per month for those in the UK or Ireland.
  • Interested candidates are encouraged to apply for this role.

About Birdie: Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.

The role: We are seeking a dynamic Customer Success Leader to oversee Birdie’s Mid-Market & Enterprise (MME) Success & Professional Services teams. This role is crucial for supporting our large-scale care partners throughout their lifecycle with Birdie, from implementation to customer success, support, and expansion. The ideal candidate will drive impactful customer engagement, ensuring maximum value from our platform and fostering strong advocacy for Birdie. You’ll drive our strategic vision for partner success from day one, delivering on exceptional customer experience, product utilisation and revenue retention and growth.

Job requirements: Extensive people leadership experience in B2B SaaS Customer Operations, Customer Success, or Professional Services. Proven track record of driving positive customer outcomes at scale, demonstrating value, reducing churn, and maximizing revenue potential. Experience in social care or health sectors is desirable but not required. Strong leadership skills with the ability to manage complex software implementation projects and senior stakeholder relationships. High emotional intelligence, integrity, and an intellectual curiosity with a commitment to continuous personal and professional development.

Benefits: We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth. This includes a competitive salary, generous stock options, a personal development budget, a comfortable workspace, comprehensive health insurance, gym and wellbeing discounts, a cycle to work scheme, favourable parental leave policy, and additional paid leave for fertility treatments.

Applications details: This is a hybrid role with 1 day in our London office. If you're located further away in the UK or Ireland, we'd be happy to shift to 1 week every month. Apply for this Job.


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