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Associate, Client Account Manager


Posted over 30 days ago...

Join the forefront of the fintech revolution with as a Client Account Management Associate and help shape the future of digital payments


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No salary declared 😔

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Ebene, Mauritius

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Expires at anytime

Organisation Summary: is a leading fintech company revolutionizing the digital payments landscape. Renowned for working with high-profile brands across the globe, the company offers a high-performance, cloud-based payment platform that enhances customer experiences and drives business growth. As a company that values diversity and inclusivity, invites you to be part of a dynamic team that thrives on innovation, collaboration, and the shared mission to empower businesses in the digital economy.

Role Summary:Support the Senior Account Manager and Account Management team in nurturing customer relationships.Handle day-to-day queries from customers, providing them with insightful, data-driven solutions.Collaborate on team projects to ensure client satisfaction and retention.Contribute to the global expansion of a leading fintech company at a pivotal stage of its growth.

Role Requirements:Minimum of 1 year's experience in B2B Account Management, Relationship Management, or Customer Success within the FinTech/Payments industry or e-commerce.Excellent analytical skills and knowledge of e-commerce and payment technologies, trends, and players.Ability to establish strong relationships with a diverse customer base.Dynamic and adaptable, able to manage multiple projects simultaneously.Exceptional communication and negotiation abilities.Degree educated or equivalent academic/work background. is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.

The role is actively looking for an enthusiastic and resourceful Client Account Management Associate to work as part of an account team to look after our customers. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion. You will be supporting the Senior Account Manager and the wider Account Management team to handle customers and act as one of the main points of contact for day-to-day queries, provide data-driven insights and collaborate on many team projects.

Job requirements include 1+ years experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience, outstanding analytical skills, good knowledge of today’s major e-commerce and payments technologies, players, and major up-and-coming trends, customer-focused and able to establish a robust relationship with the assigned customer base, dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently, exceptional communication and negotiation skills, degree educated or equivalent.

We believe in equal opportunities and work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.


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