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Join a cutting-edge Support team and enhance user experience with your exceptional communication skills
Overview
Salary
No salary declared 😔
Location
Vilnius, Vilnius, Lithuania,
Expires
Expires at anytime
Organisation summary: Our company is at the forefront of modern technology, providing innovative solutions that make everyday life easier. We are committed to delivering exceptional service and support, ensuring our users have the best experience possible. Our Support team is crucial in maintaining the satisfaction and loyalty of our users, working behind the scenes to answer questions and resolve issues efficiently. By joining our team, you'll be part of a dynamic and supportive environment that values communication, problem-solving, and a passion for technology.
- Role Summary:
- Respond to user inquiries via email with timely and accurate information.
- Escalate complex issues to the engineering team for further analysis.
- Identify user needs to inform and improve the product.
- Contribute to projects aimed at optimizing Support processes.
- Role Requirements:
- Flawless command of English.
- Strong communication and problem-solving abilities.
- Patience and stress management skills.
- Enthusiasm for modern technologies.
- Additional language skills are a bonus.
Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!
We have two different schedules within our Support Team. In this position, you'll follow a rotating schedule that includes 2 days of work, followed by 2 days off, and then 2 more workdays and 2 days off again (including working on public holidays). Each workday lasts 12 hours (including 1 hour for a break).
Your Experience
Must have:
- Excellent command of English is a must,
- Strong communication and problem-solving skills,
- Patience and an ability to handle stress,
- Love of modern technologies.
Nice to have:
- Knowledge of one more foreign language will be a plus.
What you'll be doing
You'll be responsible for:
- Responding to user requests about the app usage in a timely and accurate way via email,
- Escalating issues to the engineering team,
- Identifying and analyzing user needs to provide insights to the product team,
- Contributing to the projects that would help to improve our current Support processes.
Your targets will be:
- Achieving and maintaining high answering speed and support quality results.
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