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Senior UX Researcher, AI & Analytics



Posted 4 weeks ago


Join Braze's team as a Senior UX Researcher and fuel growth by shaping exciting AI and Analytics products


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£154700 - £180000

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icon Expires

Expires at anytime

Organisation Summary

Braze is a trailblazing customer engagement platform that enhances the connection between consumers and the brands they admire. By offering a suite of sophisticated tools for real-time, cross-channel messaging and journey orchestration, Braze empowers marketers to craft delightfully engaging customer experiences. As an award-winning Great Place to Work® in multiple regions, Braze is not only about fostering excellent customer relationships but also about nurturing a supportive and dynamic work culture for its employees.

Role Summary

  • Conduct comprehensive UX research to understand user needs, behaviors, and motivations for AI and Analytics products.
  • Collaborate with cross-functional teams to gather insights and influence product strategy.
  • Tackle innovative product opportunities using mixed-methods research.
  • Guide teams through the discovery process and collaborate with PMs, designers, data scientists, and others.

Role Requirements

  • Minimum of 5 years of experience in qualitative and quantitative UX research, preferably with AI/analytics products.
  • Proficient in applying diverse research methodologies throughout the product development lifecycle.
  • Strong communication skills and ability to present findings to a variety of audiences, including senior leadership.
  • Proven impact on product roadmaps and design decisions through excellent research portfolio and storytelling.
  • Educational background in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or related fields.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


We are seeking an experienced and passionate Senior UX Researcher to work on our AI and Analytics products. In this role, you will conduct UX research to understand user needs, behaviors, and motivations to inform product development and design decisions. You will work across 2-3 cross-functional product teams, helping them gather insights that inform product strategy as well as enabling them to ask and answer questions on their own. You will tackle greenfield and net-new product opportunities, drawing from your extensive expertise in mixed-methods research, creativity, and critical thinking. You will bring teams along on the journey of your discoveries, collaborating closely with PMs, designers, data scientists, and other cross-functional partners.


  • 5+ years experience conducting qualitative and quantitative UX research, ideally informing AI / analytics products and features
  • Experience leveraging a broad range of research methodologies across the various stages of product development, informing both strategic and tactical decisions
  • An excellent communicator, dynamic cross-functional partner, and excelling in presenting findings to a variety of audiences, including senior leadership
  • Track record of influencing product roadmaps and design decisions, especially ones that may be complex or ambiguous in nature, demonstrated by a strong research portfolio and compelling storytelling
  • Background in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $154,700 and $163,800/year with an expected On Target Earnings (OTE) between $170,000 and $180,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.


At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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