Return to jobs Return to jobs

Operational Excellence Continuous Engineer



Posted over 30 days ago...


Join the innovative team at Marshmallow and revolutionize insurance for those stepping outside the norm


icon Salary

No salary declared 😔

icon Location

London, UK - Hybrid

icon Nomad Friendly?
icon Expires

Expires at anytime

Marshmallow is a forward-thinking insurance company on a mission to provide fair pricing and exceptional service to individuals often overlooked by the financial sector, particularly those who have moved to the UK. As a company embracing diversity and challenging the status quo, Marshmallow is an exciting place for those who aspire to make a real difference in the insurance industry.

Role Summary:

  • Drive continuous improvement initiatives within the Customer Operations team.
  • Enhance efficiency, quality, and customer satisfaction through process optimization.
  • Develop and implement strategies for operational enhancement.
  • Lead process improvement projects ensuring timely delivery and measurable outcomes.

Role Requirements:

  • Accreditations in Lean Six Sigma or equivalent, preferably in Insurance or Financial Services.
  • Proven background in process, system, and workflow improvements.
  • Strong analytical skills to interpret complex data and identify actionable insights.
  • Excellent project management skills with the ability to handle multiple projects.


  • Competitive bonus scheme and flexible benefits budget.
  • Sabbatical leave and a work from anywhere policy.
  • Mental wellbeing support alongside learning and development opportunities.
  • Private healthcare, medical cash plan, and technology scheme.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role We are seeking a highly skilled and motivated Continuous Improvement Engineer to join our dynamic Customer Operations team. In this role, you will be responsible for driving continuous improvement initiatives within our operations, with a focus on enhancing efficiency, quality, and customer satisfaction. You will develop and implement strategies to identify areas for improvement within processes, systems and operations. You will also lead process improvement projects from conception to implementation, ensuring timely delivery and measurable results.

Job Requirements The ideal candidate will have recognised accreditations (Lean Six sigma or equivalent) in relevant fields, ideally Insurance or Financial Services, with a strong background in process, system and workflow improvements. You should have strong analytical skills with the ability to interpret complex data sets and identify actionable insights. Excellent project management skills, including the ability to prioritise tasks and manage multiple projects simultaneously are also required.

Benefits We offer a competitive bonus scheme, flexible benefits budget, sabbatical leave, work from anywhere policy, mental wellbeing support, learning and development opportunities, private health care, medical cash plan, tech scheme, and more.

Application Details Our process includes an initial call with our Talent team, a skill-based interview with our Director of Operations, and a culture interview with our VP of Engineering.

Visa Requirements To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings.


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started