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Associate Client Services Director

Born Social


Posted over 30 days ago...


Elevate your social-first expertise in an impactful B Corp as Born Social's inaugural Associate Client Services Director


icon Salary

£64800 - £76600

icon Location

20 Curtain Rd

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Expires at anytime

Organisation summary - Born Social is a dynamic global social media agency that has been shaping the digital presence of brands for a decade. Specializing in bringing order to the chaotic world of social media, they work with names like Guinness, Primark, and Ford, as well as rising giants like Nando's and Peloton. As a B Corp, Born Social balances People, Planet, and Profit, striving to create an environment where talent can flourish. Now, they're on the lookout for an Associate Client Services Director to help propel their growth in the UK & US.

  • Role Summary
    • Lead and develop the Account Directors, fostering their growth both personally and professionally.
    • Drive the department's learning and development strategy, focusing on performance and progression.
    • Support commercial performance reporting and talent forecasting, contributing to hiring initiatives.
    • Act in a Senior Client Services role for troubleshooting, contract renewals, and strategic client growth.
    • Work to enhance the department's culture and ensure the team thrives.
    • Help manage the delivery of annual Client Services roadmap goals, aligning with the department's vision.
  • Role Requirements
    • A minimum of 5 years' agency experience in client services and team leadership.
    • Adept in delivering social-first strategies for brands, global experience is a plus.
    • Proven track record in senior people leadership and personnel development.
    • Experience with commercial reporting and competency with key financial metrics.
  • Application Process Details - Not mentioned.

Associate Client Services Director

London (Hybrid Working) 

A benchmarked salary between £64,800 to £76,600 based on your level within our progression framework. 

👋 Who we are
Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.  

For the last 10 years, we’ve helped brands navigate and harness the chaos of social bringing method to the madness.From household names like Guinness, Primark and Ford to the next generation of big brands like Nando's, Peloton and Fever-Tree.

As a proud B Corp we care about People, Planet and Profit in equal measure. Working hard to attract, retain and develop the best social-first talent in our industry and creating a business and culture for them to thrive in. 

We're an ambitious team of over 100 people across the UK & US and not stopping there. We're growing fast and so we're looking for our first Associate Client Services Director to join our team.

As an Associate Client Services Director you will be working closely with our Head of Client Services to 

✏️ What you'll be doing:

  • People Leadership: you'll lead our Account Directors, owning their personal and professional development, and help them thrive at work
  • Learning & Development: you'll drive the department learning and development strategy in line with our department vision with key focus on Senior Account Manager and Account Manager performance and progression
  • Department Commercials & Hiring: you'll support the Head of Client Services with the reporting of the department's commercial performance and forecasted talent needs. Helping us find the best social first talent when we need to hire (spoiler alert: we're growing, so this is pretty frequent!) 
  • Acting as Senior Client Services Lead on Accounts:  leading client troubleshooting, contract renewals, strategic delivery or growth through the coaching of others. 
  • Department Culture: you'll work with our Head of Client Services to develop a department culture that ensures its team is thriving
  • Department Strategy: you'll support in the planning and managing the delivery of our annual Client Services roadmap goals, ensuring we're making progress towards our department vision

👀 Who we're looking for:

  • You've got 5+ years agency experience in client services roles and leading account teams 
  • You get social, you've helped to lead or deliver social-first output for brands (even better if that was globally) 
  • You've got hands-on experience in senior people leadership and love developing those around you, sharing your skills & wisdom
  • You've got experience in commercial reporting either with a department lens or for an account you've worked on - basically, you know your way around a spreadsheet and understand how to review key commercial metrics

✌️ Our values:

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture. 

See Challenge as Opportunity... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply... is how we communicate. Think of the basic rules of communication - honest, clear, confident.

Do What You Say... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose. 

Make Each Other Better... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously bigger than all the others.  It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.

💙 Everyone's welcome:

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.

💼 A day in the life at Born Social:

We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles.Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.


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