Account Manager

About Emperor 

Founded in 1996, we are experts in communication, specialising in corporate reporting, brand, employee engagement and sustainability across a range of channels. From two men and an Apple Mac, we are now one of the UK’s leading strategic and creative communications agencies with over 325 colleagues. We have achieved this through continuously developing and evolving our proposition, delivering great work, expanding our geographic presence in key locations, making smart acquisitions, recruiting quality people and building long term client relationships.

In 2020, we became an employee-owned business. This decision not only fulfilled a long-standing ambition of the founders, but is driving growth, providing long-term clarity, and helping to attract and retain the best talent. It reinforces our desire to remain an agile and people-focused business that fosters transparency and innovation for clients.

We are one of the largest employee-owned creative agencies in the UK, unrivalled in scale with a unique national presence. We are the only corporate communications agency with a network of creative hubs in strategic locations across the UK in London (HQ), Birmingham, Manchester, Edinburgh, and in Dubai.

In September 2022 we became a Certified B Corporation. B Corp is a movement committed to using business as a force for good and transforming the global economy to benefit all people, communities, and the planet.

There is no better foundation on which to build.

The role

The role of the Account Manager is to work across a diverse portfolio of clients, delivering integrated and strategic corporate communications. The Account Manager works with our print, digital, design, brand and specialist teams to deliver creative and innovative solutions. This role will be mainly working across corporate annual reports for our portfolio of clients and will be based in our Birmingham office 2-days per week.

What you’ll be doing in this role

The role of an Account Manager is three-fold:

- Project and Programme Manager – exceptional clients will demand exceptional delivery skills. As a key member of the team, you will be expected to deliver projects which demand hands on involvement. You will also be expected to act as a Programme Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of the studio. This is an integrated role managing accounts which incorporate brand & marcomms, engagement, reporting and digital elements.

- Client service – Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organised and efficient in your communication/documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt or a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isn’t enough, we want our clients to want to work with us again and again.

- Commercial success – a strong commercial awareness is critical to the role. Our client service team are at the forefront of scoping and pricing, and are accountable for delivering projects profitably. Having the confidence to talk about budget issues with clients is essential.

Some of the key day to day responsibilities include:

• 
  
• Proactive approach to relationship building
  
• Day-to-day contact for clients
  
• Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear on-going communication and sound judgment of when to escalate issues
  
• Act as a partner and safe pair of hands to your clients
  

Delivery

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• Management of delivery process from kick off to completion
  
• Programme management
  
• Scoping and requirements gathering
  
• Documentation
  
• Production liaison/briefing/management
  
• Attend to all reporting needs
  

Team work

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• Knowledge sharing around your areas of expertise
  
• Willingness to help colleagues solve problems or understand new requirements
  
• Acute awareness of colleagues’ skills and when they can add value to a project
  
• Member of pitch teams when required
  

What you’ll need to be successful in this role

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• Demonstrate our values – Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp
  
• Exceptional client service skills
  
• Sensitivity to client challenges and supportive attitude to aid or provide solutions
  
• Engaging, collaborative and adept at building internal and external relationships
  
• Strong communication and presentation skills
  
• Sound judgment and analytical thinking
  
• Unquestionable business ethics and integrity
  
• Organised and can multi-task with ease
  
• A 'can do' mentality
  
• Business and commercial awareness
  
• Flexible, adaptable style and approach
  

Next Steps

If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!
 

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.