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Posted 4 weeks ago

Join the revolution in workspace design and client experience with Kitt, where culture and creativity meet


icon Salary

No salary declared 😔

icon Location

London United Kingdom

icon Expires

Expires at anytime

Organisation Summary: Kitt is at the forefront of redefining workspace for leading brands, offering end-to-end services from design and build to creating an inspiring ongoing experience. By focusing on spaces that are worth leaving home for, Kitt nurtures real company culture in offices that reflect the uniqueness of the brands and people who inhabit them. As the industry is poised for transformation, joining Kitt means becoming a part of a dynamic, culture-driven team committed to disrupting the conventional office space.

  • Role Summary:
    • Act as the primary point of contact for clients, offering personalized assistance and proactively meeting their needs.
    • Manage client interactions with warmth and professionalism, both in-person and through digital channels.
    • Handle mail and package logistics, coordinate meeting room bookings, and assist with events.
    • Ensure the presentation and cleanliness of common areas, adhering to the Kitt standard.
    • Conduct building audits and collaborate with the operations team for maintenance and requests.
    • Develop strong relationships with vendors, partners, and internal teams to ensure top-notch service delivery.
  • Role Requirements:
    • Experience in client-facing roles and a passion for customer service.
    • Exceptional interpersonal and communication skills.
    • Ability to multitask, prioritize, and problem-solve in a collaborative, high-paced environment.
    • Technological proficiency and experience with software applications.
    • A hands-on approach and the capacity to address common issues.
  • Application Process Details:
    • Initial Telephone Interview with People and Talent Lead.
    • In-person task-based interview with Account Director and Senior Product Manager.
    • Final interview with the CEO & Co-Founder.

Why Kitt? We offer a generous stock option scheme, ample holidays plus Bank Holidays, paid parental leave, support for pregnancy loss, social events, free meals and snacks, financial coaching, a nursery benefit, cycling and transport schemes, and mental health support. Be part of a company that values your wellbeing and professional growth!

Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.

The Role

As the face of Kitt, you will be the champion of your building, the Kitt product and the client experience. You will nurture relationships, build trust, and create long-lasting partnerships. You will deliver a world-class service that creates an engaging and supportive environment to allow our clients to focus on their businesses.

You will be:

  • Acting as the primary point of contact for clients, providing personalised assistance and anticipating their needs at every turn.
  • Greeting clients and visitors in a friendly and professional manner.
  • Responding to client inquiries and requests via the in-app chat function and the building's email inbox.
  • Managing incoming and outgoing mail and packages for clients.
  • Coordinating meeting room bookings and assisting with event planning.
  • Monitoring and maintaining the cleanliness and appearance of common areas including stock management in communal and demised areas.
  • Conducting core audits of the building, being the owner of the Kitt standard within your building and working with the Kitt Ops team on Requests and Tickets.
  • Building and maintaining strong relationships with vendors, partners, the internal Kitt operations teams and service providers, to ensure the highest level of service delivery.

About you

  • You’re a people person with experience working with clients.
  • Exceptional interpersonal and communication skills, with a keen ability to connect with clients from diverse backgrounds.
  • Ability to multitask and prioritise responsibilities effectively.
  • Problem-solving attitude and the ability to work effectively in a fast-paced, collaborative environment.
  • Proficiency in using technology and software applications.
  • Experience in troubleshooting with the ability to diagnose and address common issues.
  • A hands-on attitude and a passion for customer service and client experiences essential.

Why Kitt? 

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change.

Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen the paint colours. 

We’re disrupting an industry that has long needed a shake up, and with our sights set on helping every brand find their dream home, the future of office space and culture is in very good hands. 

Interview Process 

  1. Telephone Interview with Lizzie McFaull (People and Talent Lead) 
  2. In-person interview including task with Cathryn Goss-Goddard (Account Director) and Kai Dattani (Senior Product Manager) 
  3. Final interview with Steve Coulson (CEO & Co-Founder)

We’ll Kitt you out 

  • 🤝Generous stock option scheme (ask us what this means if you’re not sure)
  • 🏖 28 days holidays a year plus Bank Holidays
  • 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver
  • 💔 Pregnancy loss support leave
  • 🕺 Regular socials. We love a good party.
  • 🧑‍🍳Free weekly lunch, bi-weekly breakfast and daily snacks
  • 🍕Team socials on a Thursday
  • 🤑Octopus MoneyCoach
  • 👶Workplace Nursery Benefit
  • 🚲Cycle to Work scheme
  • 🚉Season Ticket Loans
  • 🧠Plumm - to support your mental health and wellbeing

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