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Tenancy Manager

Home Made


Posted over 30 days ago...


Join a dynamic team shaping the future of lettings at Home Made


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No salary declared 😔

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icon Expires

Expires at anytime

Home Made is an innovative property company revolutionizing the rental market. We pride ourselves on offering a seamless lettings process for B2C, SME, and B2B clients. Our focus is on customer satisfaction and efficiency, making it an exciting time to join our expanding team.

Role Summary:

  • Directly manage the renewals process for a diverse portfolio.
  • Handle mid-tenancy compliance, maintenance, and query resolution.
  • Guide customers through deposit and tenancy change procedures.
  • Coordinate maintenance ticket management across tenancies.
  • Drive continuous improvement and change within the company.

Role Requirements:

  • Strong written and interpersonal communication skills.
  • Proven experience in lettings and understanding of compliance.
  • A proactive approach to administrative tasks and customer service.
  • Ambition to achieve results and contribute to the company's success.


  • Competitive salary based on experience.
  • Flexible working hours with a WFH option post-probation.
  • Generous annual leave plus a day off for your birthday.
  • Access to modern office facilities including on-site gym.
  • Exciting social events and cultural celebrations.
  • Comprehensive Learning and Development Programme.

Interview Process:

  • Submit your application and CV.
  • Attend video interviews with our Talent Partner and Customer Success Manager.
  • Final in-person interview, including an assessment, with the Customer Success Manager and Head of Operations.

Home Made is committed to diversity and inclusion, encouraging a workplace where you can be authentic. We consider all applicants fairly and offer reasonable accommodations throughout our recruitment process. If you're ready for a challenge and want to make an impact in the lettings industry, apply now at [email removed - click apply for more details].

Tenancy Manager | Home Made

We're growing and as a part of that we're building out a new role to focus on our mid-tenancy and renewals process of lettings. A great opportunity to be a part of the team that is being developed and scope for change! We're looking for prior experience in lettings, but with a mindset to have an impact on how we do things. This role will report directly into our Customer Success Manager.

Salary: depending on experience

Working hours: 9am-6pm Monday-Friday 

Office location: Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)

The role:

Includes but not limited to…

    • Manage the renewals process from end to end for our B2C, SME, and B2B portfolio.

    • Facilitate the renewal of mid-tenancy compliance when necessary.

    • Facilitate pre tenancy compliance such as management of terms of business, property ownership checks, and HMO licence checks.

    • Guide customers through deposit release procedures and regulations.

    • Oversee mid-tenancy processes like change of sharers, miscellaneous addendums, termination requests, and back-to-back tenancy checks, ensuring compliance awareness.

    • Take ownership of pre-tenancy maintenance tasks, ensuring timely fund collection, logistics confirmation,key accessibility on booking dates, and payment to providers

    • Address and resolve mid-tenancy queries from tenants and landlords, directing them to the appropriate contacts/channels.

    • Handle termination and notice queries, ensuring adherence to contractual terms.

    • Coordinate maintenance ticket management for pre, mid, and post-tenancy work in our let-only portfolio.

    • Ensure prompt action on all pending renewals according to business rules.

    • Process invoices for maintenance tickets, ensuring advance availability of funds for the works.

    • Handle customer requests for mid-tenancy changes, ensuring upfront fund collection.

    • Guide customers through the release of let-only deposits.

    • Manage mid tenancy compliance processes such as deposit registration management, right to rent follow up checks.

      Be a leader in the field, driving change for customers and the business!

About You:

  • You excel in written communication 
  • Builds strong connections through interpersonal skills and top-notch customer service
  • Navigates administrative tasks like a pro, keeping things running smoothly
  • Drives for results, always seeking effective solutions
  • Prior experience in the world of lettings and knowledge of low level lettings compliance

Benefits of working with us:

  • Annual Leave: 24 days leave + your birthday off!
  • Modern, state of the art offices
  • Employee Perks: discounts for stores, cinema etc
  • Yearly Half Day Charity Day
  • Office Social Events (Summer and Winter Parties)
  • Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
  • Mental Health First Aiders
  • On site Gym access, showers (towels & shower gel), and indoor bike storage
  • Weekly Friday 5pm Happy Hour in the office
  • Opportunities to upskill in your career through our Learning and Development Programme

Interview Process:

  • Application: Application & CV - help us get to know you
  • 1st Round: Video Interview with Talent Partner
  • 2nd Round: Video Interview with Customer Success Manager
  • 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. 

All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details].


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