Pathway Associate

Join a unique company that combines the excitement of working in a high-growth tech startup with the fulfilment of creating life-changing social impact

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

About the role

We’re looking for a Pathway Associate to play a critical role in helping disadvantaged people transform their lives.

You’ll be joining a team of values-driven and creative caseworkers and will be directly responsible for ensuring that people referred to Beam - our ‘Members’ - have a great first experience and are quickly set up with the support they need to transform their lives.

As a passionate communicator with impeccable organisational skills, this role will enable you to make a real difference to hundreds of lives

You’ll be

• The first point of contact for prospective Beam members - managing our "triage" process, contacting people by phone and text to explain how Beam’s service works, and skilfully navigating any queries that might come up.

• Managing a smooth onboarding process - assessing what support members need, collecting documents (such as ID), completing references with other services and more.

• Maintaining excitement around the Beam support journey - getting members highly engaged in and excited by their upcoming Beam journey such that an increasing number fully engage throughout their support.

• Keeping our partners informed - crafting and sharing insightful updates for our government partners, Beam account managers and caseworkers so everyone is in the loop.

• Writing engaging campaigns - learn about the inspiring stories of our members and help craft them into written campaigns for our online crowdfunding pages.

• Providing crucial, longer-term support - you’ll organise regular check-ins to ensure members who have started work or found stable housing are able to sustain these positive outcomes.

You are

• An energetic people person - you’ll thoroughly enjoy speaking to people and building relationships. Members will always have their ups and downs but you’ll find a way to support them into starting their journey with Beam.

• An adaptable and engaging communicator - you’ll be great at improvising during tricky phone calls and have strong written communication to ensure all members can easily access the right support tailored to their needs.

• Compassionate and resilient - some of our members have been through very challenging times and you'll need high levels of resilience and empathy to navigate more sensitive topics.

• A confident multitasker - managing a large number of inquiries and different questions comes as second nature to you, and you thrive in a fast-paced environment.

• Emotionally mature and confident - you’ll need to set boundaries and be adept at composing yourself in difficult or sensitive scenarios.

• A team player who loves a challenge - you’ll be collaborating closely with a tight-knit team of caseworkers to enable Beam to support more members

Success looks like

• Maximising engagement and excitement of members as they begin their intensive support plan with a Beam caseworker

• Owning the member triage process for your team and developing new ways of working to allow members to move through triage more quickly

• Positive feedback and sentiment from both our members and government referral partners with regard to the beginning of our Beam support journey

About Beam

We’re a team of over 130 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of the people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits

• Starting salary of £29k - highly competitive for tech for good and social impact

• EMI-qualifying share options

• On-demand therapy, coaching, classes & content - powered by Oliva

• Annual company retreat

• 1:1 workplace coaching with More Happi

• Regular team talks from leading UK tech entrepreneurs

• Free subscription to Calm meditation app

• Discounted bike and accessories with Cyclescheme

• Discounted tech products with Techscheme

• Generous Holiday - 28 days per year + bank holidays

• £200 Wellbeing (WellBeam) Budget

• Your own financial well-being coach, through Bippit

Application process

We have a 4-stage interview process, giving you plenty of time to learn about Beam while we get to know you.

1. 30 minute video call with a member of our team

2. Timed scenario scenario-based tasks, giving you a better sense of the role

3. Role-play discussions with members of the team

4. Final interview with one or of our Senior Leadership Team

Please note:

• We have a 6-month wait period before you can re-apply for this role

• Unfortunately, we are unable to provide visa sponsorship to candidates

Feeling excited?

Start your journey to a more impactful career today. We're excited to hear from you.