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Salesforce Support Specialist

Braze

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Posted 3 weeks ago

Join the innovative team at Braze as a Salesforce Support Specialist and empower global brands to create meaningful connections

Overview

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No salary declared 😔

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Bucharest

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Braze represents a diverse and dynamic workplace with a mission to foster real connections between consumers and the brands they love. Recognized as a Great Place to Work®, Braze offers a culture of high standards, teamwork, and work-life harmony amidst rapid global growth. The company values curiosity, passion, and a bias towards action, making it an empowering environment for those eager to make an impact.

Role Summary:

  • Provide day-to-day support and administration for our Salesforce instance.
  • Collaborate with teams to enhance efficiency and support end-users and Salesforce Administrators.
  • Handle general support requests via Service Desk, JIRA, Slack, and Email.
  • Manage Salesforce users, securities, permissions, and troubleshoot integrations.
  • Stay informed on Salesforce updates and apply best practices.
  • Assist in Salesforce enhancements, customizations, and automation.

Role Requirements:

  • Minimum 4 years of experience in Salesforce support/administration for 300+ users.
  • Keen attention to detail and strong problem-solving skills.
  • Familiarity with Service Desk, reporting tools, and SaaS applications.
  • Knowledge in Salesforce Platform, Community Cloud, Service Cloud configurations.
  • Excellent communication skills and a client-first attitude.
  • Previous startup and SaaS experience is a plus.

What We Offer:

  • Competitive compensation with potential equity.
  • Retirement and Employee Stock Purchase Plans.
  • Flexible paid time off and comprehensive benefits.
  • Professional development and community engagement opportunities.
  • Supportive Employee Resource Groups within a collaborative culture.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE’RE LOOKING FOR

The Salesforce Support Specialist will play a key role in the ongoing support and administration of business processes of our Salesforce instance. This candidate will be responsible for day-to-day support of SFDC as well as partnering with both internal and external team members to create efficiency. 

This individual will advise on, support, and work directly with our end-users and Salesforce Administrators to bring new features/enhancements to our current instance to enable our Sales, Marketing, Operations, and Customer Services teams to better serve our end users.

WHAT YOU CAN EXPECT

  • Salesforce Support Specialist will be among the first line of communication for  general support request from end users predominantly handling requests via Service Desk,JIRA, Slack and Email
  • Manage users, securities and permissions in Salesforce
  • Work with SFDC team members through JIRA and Service Desk queuing systems to review, manage and triage support requests.
  • Manage and troubleshoot integrations with other systems, ensuring seamless data flow.
  • Stay updated on Salesforce releases and new features to advise on best practices and optimizations.
  • Assist in the development and implementation of Salesforce enhancements, customization, and automation
  •  Support Salesforce Team in administration of internal systems to test, deploy, maintain and modify processes.
  •  Create and customize Objects including fields, page layouts, security/sharing rules and validations.

WHAT YOU HAVE

  • 4+ years of Salesforce Support and Administrative experience in an instance with 300+ users
  • High attention to detail in order to effectively solve support requests and complete administrative tasks in Salesforce
  • Experience with Service Desk (or other ticketing system), reporting tools, SaaS based applications
  • Experience in the configuration and custom development for Salesforce product areas (Salesforce Platform, Community Cloud, Service Cloud)
  • Excellent verbal and written communication skills 
  • Proficiency in understanding and translating technical requirements both written and verbally
  • Client-first attitude and enjoy engaging with end users
  • Start up and SaaS experience strongly preferred

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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