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Manager, Workplace Experience



Posted 4 weeks ago

Join the Passionate Team at Braze and Shape the Future of Workplace Experience in London


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Organisation summary: Braze is a customer engagement powerhouse fostering deep connections between brands and their customers through innovative solutions. With accolades like Great Place to Work® certifications in the US, UK, and Singapore, Braze offers a dynamic, inclusive environment where your work directly influences growth and loyalty across global markets. At Braze, you contribute to a culture that champions equity, opportunity, and work-life harmony.

  • Role Summary:
    • Act as the primary site lead for the London office, overseeing daily operations and workplace programs.
    • Lead and develop the local Workplace Operations team and support EMEA offices.
    • Collaborate to enhance workplace operations, focusing on a hybrid work strategy.
    • Build strong cross-functional relationships and serve as a trusted workplace advisor.
    • Utilize data to make informed decisions on workplace improvements.
    • Ensure exceptional service levels for all EMEA employees.
    • Manage Health & Safety programs and uphold office standards.
  • Role Requirements:
    • 4+ years in Workplace Experience or facilities management, with leadership experience.
    • Proficiency in building management and operational strategies for hybrid teams.
    • Strong communication skills, budget management, and innovative problem-solving abilities.
    • Technical understanding of workspace integrations and proficiency with Mac and GSuite.
    • An action-oriented, proactive mindset with attention to detail and a customer service focus.

Benefits: Braze offers competitive compensation, equity options, comprehensive benefits, professional development, and a collaborative culture.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


We are looking for an experienced Workplace Experience professional to oversee the daily operations of our London office. This individual will help maintain the strategic vision for London, as well as collaborate with team members across Braze in supporting all EMEA workplace operations initiatives. 

The Workplace Experience team is looking for builders--people who aren’t afraid to roll up their sleeves and can create structure in ambiguity. This role sits on the People Team and will report to the Senior Manager of Workplace Experience and will be integral in driving the development of employee experience as it relates to workplaces.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee experience. You will jump in on our reopening strategy as we gear up to return to our offices. You will have a consistent pulse on the needs of our employees in London and be comfortable changing course as global conditions and working environments evolve. 


  • Oversee the daily operations and workplace programs of the London office, acting as primary site lead
  • Lead, mentor and develop local Workplace Operations team
  • Help support other Braze offices in the EMEA region (Paris, Berlin, Bucharest)
  • Collaborate with others to develop and manage initiatives, processes, tools, policies and playbooks related to workplace operations and programs, including operations related to our new hybrid work strategy
  • Partner and develop strong relationships with all key business partners e.g. EMEA General Managers, IT, Legal, Finance, Marketing, Employee Experience, etc. and act as trusted advisor in workplace matters
  • Collaborate closely with Braze Employee Experience to ensure all events are supported and executed to the highest standard
  • Proactively build relationships with leadership and employees, as well as use data to understand the habits and needs of London employees and objectively provide recommendations for workplace improvements
  • Work with customer service mindset to ensure world-class standards and service levels for all EMEA employees
  • Ensure we have the best in class suppliers for our offices and implement vendor management best practices with a lens towards diversity and inclusion. Proactively partner with key vendors to ensure continued service improvement.
  • Serve as the primary point of contact for London building management
  • Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups
  • Oversee budget management and tracking for EMEA operations
  • Manage H&S program, including the creation and maintenance of H&S policies, conducting regular risk assessments and ensuring the adequate number of employees are sufficiently trained on first aid and fire marshaling.
  • Have a strong technical mindset, with an understanding of how technology integrates within the workspace


  • 4+ years of experience in Workplace Experience and/or facilities management; experience as site lead a plus
  • At least 1 year experience leading a team; experience leading outsourced staff a plus
  • Experience working with building management
  • Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
  • Experience managing offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
  • Experience with office moves and build-outs
  • Data-driven with a mindset of continual improvement
  • Demonstrated success in building strong relationships cross-functionally with proven ability in influencing top-level leadership
  • A strong communicator, keeping teams and stakeholders informed and up to date
  • Understanding of workplace related costs and budget best practices
  • Passion for best-in-class workplace experience and customer service
  • Proactive and self-motivated with the ability to set own priorities without supervision
  • A creative problem-solver, bringing innovative ideas and solutions to the table
  • A sharp eye for detail and a sense of office pride
  • An awesome can-do attitude - no task is too big or too small
  • Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
  • Familiar with Mac computer and GSuite


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.


At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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