Customer Success Coordinator

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our Northern Europe team in Warsaw, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers. Our mission is to inspire and empower our customers to create sustainable impact by enabling them to set, fulfill and continuously expand their ambition.

We actively help our customers and our internal teams to facilitate solution adoption and advancement through strong collaboration. We are trusted partners, facilitating change and providing guidance and expertise on how to integrate sustainability in business decisions to drive customer value creation and impact. We bring customer and market perspective to internal stakeholders to continuously develop best in class solutions.

Your primary responsibility is to act as a facilitator of your customers’ successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to): 

• Empower customers on their program implementation, 

  • Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers 
  • Helping them identify appropriate actions towards their target achievement
  • Delivering training sessions for relevant customer stakeholders (buyers)

• Answering clients’ operational questions via email or call

• Enable customers to : 

  • Monitor their performance and progress through relevant program KPIs
  • Reach their pre-defined strategic goals through operational excellence
  • Increase the adoption of the subscribed solution(s) amongst the clients’ stakeholder community
  • Manage enablement of stakeholders with regards to program, strategic goals and operational implementation
  • Help customers to take all relevant benefit from the customization options of their solution to best reflect their context and serve their purpose

• Represent the customer voice within EcoVadis to adapt tools and processes to customer needs

• Create models to answer current business questions; validate and understand the conclusions

• Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere

Qualifications

•  2+ years successful customer support experience with large accounts acquired in a fast paced environment
• Preferably Bachelor's degree with a focus on sustainability, supply chain or business is a plus
• Fluency in English (reading, writing and speaking) is essential
• Demonstrate analytical skills and attention to detail - you will have strong Excel skills
• You will be familiar with summarizing data into insights in multiple formats for customer presentations using PPT of Slides, for example
• Proficiency in G-Suite applications and other tools such as Salesforce or Wrike is a plus
• Confidence to work independently and autonomously, manage time effectively, ability to prioritize tasks and know when to ask for help
• Knowledge of procurement systems and/or SaaS solutions is an asset but not essential as your onboarding experience is designed to support your growth in these areas

Additional Information

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Benefits:
• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria
• Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid work (4 days in the office per month)
• Remote work from abroad policy (up to 3 months per year) 
• Internet and Electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major)