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Customer Service Representative (Full-Time UK)

Go Henry

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Posted 4 weeks ago

Join GoHenry and empower the next generation with essential financial skills in a dynamic Customer Service role

Overview

icon Salary

£22880

icon Location

Farnborough United Kingdom

icon Expires

Expires at anytime

GoHenry is on a mission to foster financial literacy among young people by providing an innovative prepaid debit card and app that make learning about money management both educational and entertaining. Partnering with parents, GoHenry offers a unique approach that equips kids with practical money skills for life while ensuring safety and security.

  • Organisation summary: GoHenry is dedicated to helping young adults become financially savvy through hands-on experience. With a focus on fun and functional financial education, GoHenry is an exciting place to work, especially if you are passionate about making a real difference in children’s lives.
  • Role Summary:
    • Be the first point of contact for customers, addressing their needs and queries.
    • Utilize multiple communication channels including phone, in-app chat, and email.
    • Participate in comprehensive training to enhance your knowledge and system navigation skills.
    • Commit to a permanent part-time role with a predictable weekly shift pattern.
  • Role Requirements:
    • Experience in customer service from contact centres, financial services, retail, or hospitality.
    • Proficiency in English, both written and verbal.
    • Adept at multitasking and guiding customers through various systems.
    • Passionate about delivering excellent customer experiences and building rapport.
  • Application Process Details:
    • Initial phone or video call with the People Team.
    • Follow-up in-person interview at the GoHenry office.
    • Guaranteed response to all applicants, with clear communication throughout the process.

📍100% Office based (Farnborough), a starting salary of 💰£22,880 (prorated for part-time positions) + Benefits 

Hello, we’re GoHenry. 

Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.

What part will you play?

A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email.

This is a permanent Part-time role with a fixed shift pattern offering peace of mind that your pattern won’t change each week.

  • Option 1: Tues 10-6, Weds 12-8, Thurs 9-5, Fri 12-8 & Sat 8.30-4.30
  • Option 2: Sun 12-8, Mon 8-4, Tues 8-4, Weds 12-8, Thurs 8-4

How we will support you:

We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence. 

After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.

Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.

What you need to join with:

  • You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.  
  • A high standard of written and verbal English
  • Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
  • A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers

We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.

Want to know more about GoHenry, the team, and our benefits?

Click here to view the full Job description.

Click here to view our candidate pack.

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