Return to jobs Return to jobs

Customer Support Specialist - Talent Pool



Posted 4 weeks ago


Join Marshmallow, a tech-driven company reshaping insurance for expats, as a Customer Support Specialist


icon Salary

No salary declared 😔

icon Location

Budapest, Hungary

icon Expires

Expires at anytime

Organisation summary: At Marshmallow, we're on a mission to deliver equitable insurance prices to those who've relocated to the UK, using cutting-edge technology to address the needs of the often-ignored customer base. Our company culture celebrates daily innovation, ownership, and commitment to progress. We're excited to expand our team with individuals eager to take on forthcoming challenges and join our cause of reshaping the insurance landscape.

  • Role Summary:
    • Engage with new and existing customers through live chat, ensuring an exceptional customer experience.
    • Maintain a high TrustPilot score by meeting targets for response quantity, speed, and accuracy.
    • Work flexible shifts, including occasional bank holidays and late hours as per the rota.
  • Role Requirements:
    • Passion for delivering outstanding customer service.
    • Essential experience in customer-facing roles.
    • Desirable experience with digital communication, particularly live chat.
    • Strong written and verbal communication skills.
    • Attention to detail and analytical skills for problem-solving.
  • Application Process Details:
    • Apply to become part of a company that offers flexibility, personal development funding, mental health support, competitive bonuses, a team social budget, a sabbatical program, and comprehensive healthcare benefits.

Marshmallow is a company that aims to provide fair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are proud of the culture we’ve created, pushing for progress every day and encouraging our team to take ownership of their work. We are looking for more people to join us in tackling the challenges ahead.

As a Customer Support Specialist, you will be interacting with new and existing customers on a daily basis, solving their queries via live chat to provide an all-round great customer experience. You will be responsible for keeping the TrustPilot score high and meeting individual targets related to quantity, speed, and accuracy. You will also be required to work occasional bank holidays and some late shifts (6-10pm) per week, as defined by a rota.

We are looking for someone who is passionate about the customer and will go the extra mile to offer them the best service. Previous experience in customer-facing roles is essential and experience in a digital role involving live chat communication is a big plus. You should have excellent written and verbal communication skills and attention-to-detail or analytical skills to solve problems.

We offer a range of perks including flexi-office working, personal budgets for books and training courses, access to therapy and mental health sessions, a competitive bonus scheme, and a monthly team social budget. We also offer a 4-week fully paid sabbatical after being with us for 4 years and a Medicover Blue package for top-notch healthcare services.


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started