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Join a vibrant team at Inkpact and revolutionize customer relationships with your commercial savvy and passion for premium brand success
Overview
Salary
£35000 - £45000
Location
Hybrid London/Remote
Expires
Expires at anytime
This is an exciting opportunity to join a fast growth, award winning start-up. At Inkpact we work with global brands such as John Lewis, Farfetch, Sweaty Betty, BrewDog and many more. We enabling them to drive sales and Customer Lifetime Value (CLV) by offering a unique CRM platform, sending triggered, handwritten notes and gifts across their customer journey. We help them treat their top customers like the VIPs they are.
THE BEST BIT – although a tech company, our notes are handwritten by over 1,500 people (our scribes) in the UK/US. Our tribe is made up of a diverse group of humans; including single parents, those recovering from illness, and many more.
We are looking for someone who is innately commercial, amazing at building relationships and can work with premium brands. They need to love tracking clients KPIs, understanding their objectives and doing what it take to make them succeed. This person isn’t afraid of sales, can upsell, cross sell and renew contracts. This person also has the unique opportunity to build and grow our prestigious CRM leader's community of 200 of the best in the world marketeers, a very exciting and crucial project for the business.
This is a unique role that is responsible for the success of our clients, growing our existing ARR, shouting about our success and owning our CRM leaders club.
RESPONSIBILITIES & KPI’S
- Client partners growing existing ARR from £500k-£1m
- Successful delivery of campaigns, ideation, tracking, retention and renewals for brands like Farfetch, ME+EM, Sweaty Betty etc.
- Ownership of our CRM Leaders Club, formalising and growing from 200-500 members.
- Ownership of LinkedIn marketing strategy
- Develop customer advocacy programmewith top 10 brands
REPORTING TO: Charlotte, our CEO
MUST HAVE;
- AM/CSM experience. (retail or luxury a bonus)
- ARR sales experience with tangible targets met.
- A go-getting, make stuff happen, personality to do whatever it takes to help our clients succeed, pull off our events and deliver for our clients
- Love for metrics and performance our client's success counts on it!
NICE TO HAVE
- Experience in retail /luxury brands.
- Marketing Experience
- Sales training experience in leading sales/commercial teams.
