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Inbound Call Handler

Home Made


Posted 2 weeks ago

Join a Mission-Driven Team to Transform the Renting Experience


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Home Made is at the forefront of revolutionizing the rental market, integrating cutting-edge technology with a customer-centric approach to make renting a better, fairer, and safer experience. As the fastest-growing property technology company, we are committed to fixing renting for good. Our culture thrives on driving change, valuing integrity, and embracing diversity, ensuring everyone's voice is heard. We are on an inspiring mission to create a positive impact in the renting world.

  • First point of contact for potential renters, managing inbound and outbound calls.
  • Qualify leads to match customers with their ideal homes.
  • Work in a full-time office-based role in London Southwark with fixed rotas and bi-weekly Saturdays (day in lieu offered).
  • Passionate about sales with a goal-oriented mindset.
  • Strong communication skills for building customer rapport.
  • Driven to exceed performance targets.
  • Eager to learn and grow within the company.
  • Must have exceptional written and verbal communication skills.

Home Made offers a supportive environment with benefits including 24 days of annual leave plus your birthday off, state-of-the-art offices, employee perks, social events, Learning and Development Programme, and more. We are dedicated to creating an inclusive workplace and are an equal opportunity employer, welcoming applications from a diverse range of candidates and providing accommodations as needed.

Inbound Call Handler| Home Made

Join our diverse team of Sales Professionals and be a key part of revolutionizing the renting experience for our customers!

In this role, you will be the first point of contact with our potential renters and the first part of our sales process. You'll be qualifying warm leads through inbound and outbound calls, to understand what our customers are looking for and ultimately match them to their ideal new home!

Job Details:

Working hours: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return.

Office location: London Southwark, this is a full time office-based role (close to Southwark, Waterloo and Blackfriars stations)

Salary: OTE £30K 

Working with us:

Home Made are the fastest-growing property technology company that is fixing renting for good! By combining technology and a customer centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!

To explore more about what we do, click here.

About You:

  • You enjoy the world of sales and is always shooting for that next goal
  • You are an excellent communicator with the ability to build rapport with a range of customers
  • You are results-driven, looking to surpass targets
  • You love to learn and are keen to expand within the role
  • Exceptional written and spoken verbal communication skills

Benefits of working with us:

  • Annual Leave: 24 days leave + your birthday off!
  • Modern, state of the art offices
  • Employee Perks: discounts for stores, cinema etc
  • Yearly Half Day Charity Day
  • Office Social Events (Summer and Winter Parties)
  • Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
  • Mental Health First Aiders
  • On site Gym access, showers (towels & shower gel), and indoor bike storage
  • Weekly Friday 5pm Happy Hour in the office
  • Opportunities to upskill in your career through our Learning and Development Programme

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details]. 


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