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Key Account Manager - Offices

Pact Coffee


Posted 2 weeks ago

Join Pact Coffee as a Key Account Manager and fuel business growth with world-class coffee and social impact


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No salary declared 😔

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Bermondsey United Kingdom

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Expires at anytime

Organization Summary: At Pact Coffee, we're passionate about transforming coffee into a force for positive change. Our dedication to direct trade and empowering coffee farmers is unmatched, ensuring they receive on average 60% above Fairtrade prices. We pride ourselves on delivering freshly roasted and ground specialty coffee, fostering quality and sustainability in the coffee industry. Join us to contribute to a mission-driven business that's elevating coffee standards and making a meaningful difference.

  • Drive growth and retention in the B2B sector, focusing on mid-market client engagement.
  • Launch and maintain strong relationships with key accounts, ensuring the highest quality coffee experience.
  • Collaborate with marketing, operations, and customer services to provide a VIP treatment to corporate customers.
  • Engage and train corporate accounts to maintain a minimum of 90% compliance to monthly revenue forecasts.
  • Generate new business through referrals and expansions, targeting at least £1500 MRR of additional revenue.
  • Organize and support events like coffee tastings and training sessions, showcasing brand expertise.
  • Ensure the full range of coffee and ancillary products are offered to accounts.
  • Passion for specialty coffee and client engagement.
  • Proven relationship-building skills with key partners.
  • Independent work style with a penchant for frequent account visits.
  • Strong analytical skills for financial planning and maximizing impact.
  • Excellent communication and a proactive attitude.
  • Ability to collaborate effectively with internal and external stakeholders.

Who we are:

Pact Coffee is all about making coffee a force for good. We source specialty coffee, which we roast and grind then deliver the results to homes, offices, cafés, and hotels across the country. We were founded on the principle that businesses should do good, by doing well.

How do we make coffee a force for good? With a 100% commitment to direct trade, and an investment and training programme that helps farmers change their lives for the better. By paying coffee farmers an average of 60% above the Fairtrade baseline, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

What we do:

● Make coffee a force for good

● Source 100% speciality grade coffee

● Farmers get 70% above the Fairtrade base price on average

● Provide training and investment to budding coffee growers

● Roast our coffee no more than seven days before shipping

● Grind each bean on the day it’s sent out

● Have an energetic, collaborative approach to supporting the speciality coffee industry as a whole

The Role:

We are looking for a Key Account Manager to help us drive explosive growth within our Pact Coffee for Business channel, by providing our clients with the highest quality coffee to delight their teams with the best freshly roasted coffee on the market. You will be an integral part of our team and mission, building our B2B office channel by keeping our existing clients engaged and opening up new opportunities to grow each account individually. The role is responsible for the following three key areas:

  1. Working with our existing ‘mid-market’ clients (top 100) both in London and beyond, with a focus on growth and retention through quality and engagement. Compliance of existing universe + growth through detailed gap analysis and referral mindset is integral to the role. 
  2. Driving flawless launches and relationships within key accounts to support both our recent wins and existing partnerships. Equally you will be an integral part of future national account wins providing regular contact with accounts both face-to-face through site visits, training sessions and events, as well as virtually via telephone, emails and online content creation.                                                                                                                           

Working closely with marketing, operations and customer services to ensure all B2B corporate customers are consistently treated like VIPs and Pact Coffee is seen as best in class within the sector.


As a Key Account Manager, your main responsibilities will include:

  • Drive compliance within your ‘mid-market’ corporate accounts through structured engagement and training across our existing account universe, ensuring a minimum of 90% compliance to forecasted in MRR, tracked monthly.
  • Bringing on board at least £1500 MRR of new business through referrals and expansions.
  • Organise and support coffee tastings, machinery installs and launches as well as cupping sessions and training sessions to ensure our brand knowledge and expertise is a key component to our selling journey.
  • Ensure accounts are offered the full range of coffee and ancillary products available
  • With the support from our customer service team, ensure the highest level of customer service is offered at all times

You’ll be perfect for the role if you have:

  • Relationship building and creating a win-win partnership with key customers
  • A passion for specialty coffee and supporting clients in engaging their teams
  • The ability to work independently and enjoy being out in accounts regularly
  • Confident pulling and analysing data, creating plans to maximise financial impact
  • Excellent communication skills, a confident personality and a drive to ‘make it happen’
  • Ability to work cross-functionally with stakeholders of all levels (both internally and externally)
  • A drive to succeed as a team and help your peers to hit their goals too


If you’re still reading, then we might be the right match for you. At Pact Coffee, we offer the following…. 

  • Competitive salary 
  • Commission opportunity
  • 23 days holiday (increasing annually up to 27 days)
  • An accessible and open workspace
  • Flexitime (with core hours of 10am - 4pm)
  • Hybrid working model
  • Monthly coffee allowance
  • Professional coaching sessions
  • Health and wellbeing programme 
  • Supportive management team

 Equality Statement

At Pact Coffee, we are committed to creating a working environment which is safe, based on mutual respect and enables people to be themselves. We acknowledge that the diversity of our workforce should be reflective of the society in which we live. Be that Age, Disability, Gender, Gender Identity, Sexual Orientation, Pregnancy and Maternity, Ethnicity, Religion or Belief and Marital Status, Education or Socio-Economic Background. Finally, we believe that championing diversity and inclusion among not only our employees, but also the farmers we work with is critical to our success.


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