Return to jobs Return to jobs

VP of Business Systems



Posted 3 weeks ago

Lead the Technological Evolution as the Vice President of Business Systems at Braze, a Certified Great Place to Work®


icon Salary

No salary declared 😔

icon Location


icon Nomad Friendly?
icon Expires

Expires at anytime

icon Visa

Visa sponsor

Organisation summary: Join Braze, a highly acclaimed customer engagement platform that fosters deep connections between consumers and brands. At Braze, you'll be part of an award-winning culture recognized for its commitment to work-life harmony and community engagement. With a global presence and a dedication to professional development, Braze empowers marketers with data-driven tools for real-time, cross-channel interactions, nurturing growth and customer loyalty.

  • Role Summary:
    • Strategically lead and optimize the company's business systems.
    • Collaborate with cross-functional teams to boost operational efficiency and business growth.
    • Drive technology initiatives in alignment with business goals.
    • Promote a culture of innovation and continuous improvement.
    • Develop and mentor a team of business systems professionals.
  • Role Requirements:
    • A Bachelor's degree in a relevant field; an MBA or advanced degree is preferred.
    • At least 10 years of leadership experience in business systems or IT operations.
    • Expertise in business processes, operations management, and project management.
    • Strong communication skills and stakeholder management abilities.
    • Knowledge of enterprise software systems like CRM (Salesforce), Gong, Outreach, and ZoomInfo.
    • Familiarity with emerging technologies and trends in business systems.
    • Relevant certifications (PMP, ITIL, Six Sigma) are advantageous.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


As the Vice President of Business Systems, you will be responsible for overseeing the strategic direction, implementation, and optimization of all business systems within the organization. You will collaborate with cross-functional teams to identify business needs, evaluate technological solutions, and streamline processes to enhance operational efficiency and drive business growth. This role requires strong leadership, analytical skills, and a deep understanding of both business operations and information technology.

  • Strategic Planning: Develop and execute a comprehensive strategy for the organization's business systems, aligning technology initiatives with business objectives and long-term goals.
  • System Implementation and Integration: Lead the evaluation, selection, and implementation of business systems, ensuring seamless integration with existing infrastructure and applications.
  • Process Optimization: Identify opportunities to streamline business processes and workflows through the effective use of technology, automation, and best practices.
  • Cross-Functional Collaboration: Work closely with stakeholders across departments, including finance, operations, sales, marketing, and IT, to understand their needs and priorities and ensure that business systems effectively support their requirements.
  • Vendor Management: Manage relationships with technology vendors and service providers, including contract negotiation, performance monitoring, and adherence to service level agreements.
  • Change Management: Drive organizational change by promoting the adoption of new technologies and processes, providing training and support to users, and fostering a culture of innovation and continuous improvement.
  • Performance Monitoring and Reporting: Establish KPI’s and other relevant metrics to measure the effectiveness of business systems and track progress towards strategic goals, providing regular reports and insights to senior leadership.
  • Risk Management: Identify potential risks and vulnerabilities related to business systems, develop mitigation strategies, and ensure business continuity and disaster recovery plans are in place.
  • Leadership and Team Development: Build and mentor a high-performing team of business systems professionals, providing guidance, coaching, and professional development opportunities to enhance their skills and capabilities.


  • Bachelor's degree in business administration, information technology, computer science, or a related field; MBA or advanced degree preferred
  • 10+ years of proven experience in a senior leadership role overseeing business systems, enterprise applications, or IT operations
  • Strong understanding of business processes, operations management, and project management methodologies
  • Demonstrated ability to develop and execute strategic plans, drive change, and deliver measurable result
  • Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization
  • Solid understanding of enterprise software systems, including CRM (Salesforce), and other business applications such as Gong, Outreach, and ZoomInfo
  • Knowledge of emerging technologies and trends in business systems, such as cloud computing, data analytics, AI, and automation
  • Experience managing budgets, vendor relationships, and complex technology projects
  • Certifications such as PMP, ITIL, or Six Sigma are a plus


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.


At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started