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Contact Centre Agent (Goodlord)



Posted 2 weeks ago


Join Goodlord and revolutionize the renting experience with a passionate team dedicated to excellence


icon Salary

£23575.5 - £27175.5

icon Location

Sheffield United Kingdom

icon Expires

Expires at anytime

Organisation summary

Goodlord is on a mission to provide the best renting experience worldwide, making the process simple and transparent for agents, landlords, and tenants alike. Thriving in the digital age, Goodlord leverages technology to meet the rising expectations of Generation Rent, boasting a strong user base of around 3,000 letting agents and a robust team of 350 employees. Join us at an exciting time of growth and contribute to our goal of transforming the rental industry!

Role Summary

  • Manage and progress referencing applications to meet KPIs.
  • Support tenants in securing their homes by achieving targets.
  • Offer professional customer support with precision and care across various communication channels.

Role Requirements

  • Prior experience in a fast-paced, target-driven contact center.
  • A customer-first attitude with the ability to understand diverse customer needs.
  • Excellent attention to detail and the ability to spot inconsistencies.
  • Experience with credit or ID checks or within the lettings industry is a plus.
  • Strong organizational skills with a proven track record of prioritizing effectively.

What's in it for you

  • Opportunities for growth and development.
  • Commitment to employee well-being with regular coaching sessions.
  • Generous holiday allowance and paid parental leave.
  • Join a sociable, talented team that values authenticity and collaboration.

Application Process Details

To embark on this exciting journey and make a difference in the renting world, apply now! Further job details are available upon request. Goodlord is an inclusive employer committed to diversity, and we encourage applications from all backgrounds. Should you need any accommodations during the interview process, please include this information in your application.

📍Based in our Sheffield office 3 days per week, working remotely 2 days per week

Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with the occassional Saturday working)

💰  Salary - £23,575.50 (OTE of £27,175.50) 

Our mission:

  • Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
  • We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
  • Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚

The Opportunity:

  • Pro actively working to progress referencing applicationsensuring reports are generated for our customers in line with our KPI measurements
  • Helping tenants to get their dream home through meeting and exceeding targets.
  • Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.

What we need from you:

  • Having previous experience working in a highly targeted and fast-moving contact centre
  • Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
  • Have great attention to detail and can easily identify inconsistencies

It would also be great if:  

  • You have previous experience in conducting credit or ID checks or working within the lettings industry
  • you’re super organised and have proven your ability to prioritise effectively

What's in it for you:

  • 🚀 Grow with Goodlord: your development is important to us. That’s why we have a team pot for training courses which your manager will be in charge of
  • 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
  • 🌴 Holiday: we encourage Goodlordians to make use of their time off to enjoy the world, recharge and reboot. We offer 23 day plus UK Bank Holidays. 
  • 🤗 Supporting your family: we offer Referencing Goodlordians 13 weeks of fully-paid parental leave to look after their new arrivals, following 12 months of service
  • 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

A full job spec is available on request

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support


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