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Technical Liability Claims Handler



Posted 2 weeks ago


Join the innovative team at Marshmallow and revolutionize insurance for the globally mobile


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No salary declared 😔

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London, UK - Hybrid

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Expires at anytime

Marshmallow is not your average insurance company. We're on a mission to make insurance fairer for those moving to the UK, serving the underserved and challenging industry norms. At Marshmallow, innovation and inclusivity drive our services, and we're growing fast. It's an exciting time to become part of a company that's making a real difference.

  • Be a pioneer in the Claims Subrogation Team, shaping processes and introducing efficient workflows.
  • Manage your own caseload and foster strong relationships to hit key targets.
  • Work in a dynamic environment that values fresh perspectives and continuous improvement.
  • Minimum of 2 years’ experience in motor claims, recovery, and third-party interactions.
  • Proficiency in liability resolution and cost negotiation.
  • Understanding of indemnity principles.
  • Adaptability and eagerness to grow with a fast-expanding team.

Application Process:

  • Initial 30-minute call with our Talent Acquisition team.
  • One-hour interview with the Claims team to explore your experience and fit with Marshmallow's culture.
  • Background checks, including a DBS check, to comply with FCA regulations.

Marshmallow offers a vibrant work culture with hybrid working, competitive bonuses, and a flexible benefits package that includes sabbatical leave, work-from-anywhere options, and comprehensive mental health support. Employees enjoy a robust learning environment, private healthcare, a medical cash plan, and a host of social events, along with a generous holiday allowance and pension plan.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role We are looking for an outstanding candidate to join our growing Claims Subrogation Team. You will have the chance to help us build our processes and monitoring and we will rely on your experience and knowledge to challenge a new and effective way of working. You will be responsible for your own caseload and will build strong relationships with both internal and external stakeholders to ensure we are delivering on all key targets.

Job Requirements 2 years relevant experience in the motor claims space, across the recovery and third party functions with experience in resolving liability and cost negotiation. A good understanding of indemnity. You’ve seen first hand what it’s like to be part of a fast-growing team and are open to the challenge of developing new teams in a new and exciting team.

Benefits Hybrid working, Competitive bonus scheme, Flexible benefits budget, Sabbatical Leave, Work From Anywhere, Mental wellbeing support, Learning and development, Private health care, Medical cash plan, Tech scheme, 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Application Details We break it up into a few stages: Initial call with a member of our TA Team (30 mins) A an interview with 2 members of the Claims team to discuss your work experience and the culture at Marshmallow (1 hour). To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings.


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